MyCustomer: Customer-centric tips for marketing, sales & service

26th May 2023

"Customer experience for me is much more holistic"

Tom Kirby discusses his transition from customer service to CX and how he manages to incorporate Huel’s very strong brand ethos into the CX team.

Strategy

31st May 2023

Overcoming challenges in your ‘Dear CEO’ letter

John Aves

Voice of the Customer

25th May 2023

How CX leaders can master uncertainty

Rhys Fisher

Engagement

26th May 2023

Reasons to enter CX Leader of the Year

Sabine Groven

CX Leader of the Year banner image with leaders in black and white on red background

Technology

26th May 2023

Can collaboration combat swivel chair syndrome?

Rhys Fisher

Six men in different poses, holding a piece of paper

Voice of the Customer

24th May 2023

Why you need to be providing a global CX

Ricardo Saltz Gulko

Loyalty

4th May 2023

WATCH NOW: CX & the cost-of-living crisis

Rhys Fisher

Loyalty

24th May 2023

Meet MyCustomer's new editor

Rhys Fisher

Technology

23rd May 2023

Reimagining CX: Standard Chartered’s Wasim Mushtaq

Timothy Biddiscombe

Management

22nd May 2023

Cultivating change resilience: Part two

Lior Arussy and Ed Murphy

Man pushing lawnmower with green background

Management

19th May 2023

Why and how CX can deliver high quality revenue

Nikhil Datar

Management

18th May 2023

Why CCO and CDO collaboration is key to CX success

Ricardo Saltz Gulko

Voice of the Customer

17th May 2023

The challenges of travel customer experience

Evelyn Hamilton

Brand Directory

Explore every solution provider and consultancy in the CX market

Browse our directory of 100+ customer experience technology providers and consultancies to find the solutions to all your CX needs

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Resources

Research

Sponsored

CX leadership in an uncertain ecomomy

150 senior CX professionals were surveyed to understand how CX strategies are adapting to global economic pressures.

Ebook

Sponsored

How to enter CX Leader of the Year 2023

Research

Sponsored

Research report: The role of employee voice in CX

Research

Sponsored

The future of customer experience in retail

Report

Sponsored

Time to reimagine your customer service?

Featured hubs

Want a deeper dive on a particular topic? Our hubs collate articles, interviews, podcasts, papers and reports on some of the hottest topics in customer experience management.

Engagement

Customer experience leaders in focus

MyCustomer is in constant dialogue with senior customer experience professionals - whether that be for articles, research reports, roundtable...

CX Leaders of the Year

Engagement

The CX leadership toolkit

65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...

CX Leaders of the Year

Management

Building empathy-centric customer service

by Genesys

Engagement

Change management and your CX programme

Channels

The role of AI in creating human-centred customer service

Loyalty

Corporate social responsibility and the customer experience

Digital events

Webinar

30th Jun 2022

Getting back to basics: The pursuit of seamless customer experiences

Back to basics in the pursuit of seamless experiences

Webinar

Why knowledge management is the missing ingredient in CX

Webinar

How digital transformation can improve your B2B omnichannel customer experience

Webinar

How to empower your customer service staff and keep the Great Resignation at bay

Brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

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