MyCustomer: Customer-centric tips for marketing, sales & service

Engagement

4th Aug 2022

"There's some confusion that CX needs to be sexy"

Provident Bank's Tara Brady tells us about focusing your CX career on a single sector, and how to hit the ground running in a new CX role...

Engagement

3rd Aug 2022

What does it take to be CX Leader of the Year?

Neil Davey

Ecommerce

5th Aug 2022

Why TikTok's social commerce venture failed

Sarah Penny

Engagement

2nd Aug 2022

Engage22 & the opportunity to evolve CX with EX

Paul Greenberg

Management

2nd Aug 2022

Sony & Adidas named amongst service list of shame

Rhys Fisher

Voice of the Customer

29th Jul 2022

Why your customer feedback data isn't actionable

Sue Duris

Engagement

12th Jul 2022

Why you should enter CX Leader of the Year

Neil Davey

Engagement

28th Jul 2022

How to make CX the cornerstone of a merger

John Aves

Engagement

27th Jul 2022

Manufacturing needs a CX remodel

Simon Noakes

Technology

26th Jul 2022

Contact centres close to breaking point

Rhys Fisher

Technology

25th Jul 2022

Why we need a new way to look at CX technologies

Paul Greenberg

Celebrating real customer experience impact by rewarding the world’s top CX professionals.

Are you driving customer-centric change at your organisation? Are you fostering a culture of customer-centricity? You could be the CX Leader of the year 2022.

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Resources

Whitepaper

Sponsored

Key characteristics of a successful VoC program

This step-by-step manual will take you through every aspect of creating a VoC programme, from the different ways you can collect relevant customer...

Report

Sponsored

CX trends report

Whitepaper

Sponsored

Consumer behaviours & motivations

Whitepaper

Sponsored

Designing a world-class CX approach

Report

Sponsored

The future of customer experience

Featured hubs

Want a deeper dive on a particular topic? Our hubs collate articles, interviews, podcasts, papers and reports on some of the hottest topics in customer experience management.

Engagement

The CX leadership toolkit

65% of c-level executives rank improving customer experience as their most important overall business objective. Yet studies indicate that many...

CX Leader of the Year

Management

Building empathy-centric customer service

With the coronavirus pandemic dialling up the levels of anxiety and stress for customers, it has never been more important for your organisation to...

Genesys

Engagement

Change management and your CX programme

Channels

The role of AI in creating human-centred customer service

Loyalty

Corporate social responsibility and the customer experience

Management

Delivering customer service during COVID-19

Digital events

Webinar

30th Jun 2022

Getting back to basics: The pursuit of seamless customer experiences

Back to basics in the pursuit of seamless experiences

Webinar

Why knowledge management is the missing ingredient in CX

Webinar

How digital transformation can improve your B2B omnichannel customer experience

Webinar

How to empower your customer service staff and keep the Great Resignation at bay

Brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

Sabio