The Voice of the Customer guide

In association with

In this guide, we address a number of the critical elements of creating and managing a Voice of the Customer programme.

Most true programmes are still relatively immature and for businesses at that stage, there is some great guidance on rolling out new stages of your activities, identifying the right metrics for your organisation and ensuring that you’re able to retain executive-level support in the longer term.

VoC

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First Name *
Last Name *
Job Title *
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(If answer is Yes OR Set up in progress) What VoC solution(s) are you currently using?
(If answer is No) What is your intended time frame to implement a VoC programme?
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