About MyCustomer


MyCustomer.com is the leading online resource for customer service and customer experience professionals, with over 50,000 members.

We have been sharing news, practical advice, best practices, case studies and resources for nearly two decades, covering every facet of customer experience management - from implementing CRM systems to fostering a customer-centric culture, and from creating a customer feedback strategy to mapping the customer journey.

With a network of expert contributors around the globe comprising customer experience professionals and thought leaders, members of the MyCustomer community are able to tap into a wealth of knowledge and receive the most comprehensive view of the trends and practices affecting and influencing the world of customer management.

We believe in helping organisations deliver better engagement and experiences across the entire customer journey.

Our audience at a glance:

170k - page views/month on average.

104k - registered members.

5 mins - average dwell time on articles.

The MyCustomer team

Rachel White
Chris Ward
Rhys Fisher
Rachel White
Sabine Groven
Rhys Fisher
Deputy Editor
Ceri Roberts    
Ceri Parry
Commercial Manager

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Published by Sift 

Sift  is a leading business-to-business publisher specialising in online, interactive professional communities. With a range of services including websites, email publications, industry awards and events, Sift delivers original, branded content to over half a million professionals in accounting and finance, small businesses and start-ups, HR and training, IT, marketing, customer management and knowledge management.