About MyCustomer


MyCustomer.com is a leading online resource for customer-focused professionals, with over 100,000 members.

Sharing news, advice and resources on topics ranging from customer engagement to CRM and the contact centre, MyCustomer is a vital hub for business leaders aiming to enhance every facet of the customer experience they deliver.

With a network of expert contributors from around the globe and a focus on strategy, technology and in-depth research, members of the MyCustomer community are able to tap into a wealth of knowledge and receive the most comprehensive view of the trends affecting and influencing the world of customer management.

We believe in helping organisations deliver better engagement and experiences across the entire customer journey.

Our audience at a glance:

170k - page views/month on average.

104k - registered members.

5 mins - average dwell time on articles.

The MyCustomer team

nd Chris Ward Rachel White
Neil Davey
Managing Editor
Chris Ward
Rachel White
Account Director
Louise Nicholls Duncan Ledger Laura Griffiths
Louise Nicholls 
Sales Director
Duncan Ledger
Head of Sales
Laura Griffiths
Account Executive
Bethany Aldred Ceri Roberts  
Bethany Aldred
Account Executive
Ceri Parry
Commercial Manager

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Published by Sift 

Sift  is a leading business-to-business publisher specialising in online, interactive professional communities. With a range of services including websites, email publications, industry awards and events, Sift delivers original, branded content to over half a million professionals in accounting and finance, small businesses and start-ups, HR and training, IT, marketing, customer management and knowledge management.