Consulting & training

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Founded in 2002 by Customer Experience thought leader Colin Shaw, Beyond Philosophy has since become a world leader consultancy & training organization dedicated to move their client's experience to the next level.

Brainfood was formed in 2008 by Martin Hill-Wilson, an independent consultant with a long-standing track record in customer engagement strategy and implementation. Martin was involved in the very first wave of contact centre implementation during...

Designers and implementers of brilliant customer experiences by helping companies to really listen and act on what customers know

We are a strategic customer experience practice with more than 20 years of experience collaborating with international firms across four continents.

Cp2experience is a specialist customer experience consulting and training company. We help clients transform their customer experience in order to differentiate their brand, turn customers and employees into advocates and drive profitable growth. We...

Ian Golding, founder of Customer Experience Consultancy, is a Certified Customer Experience Professional and Customer Experience Specialist. A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement,...

I help businesses grow by delighting their customers. I drive cultural and business change so you better understand and meet customer needs and turn a positive experience into loyalty and growth. Service options include workshops / masterclasses, CX...

We strategize and transform your organization, helping to develop your enterprise culture and strategies, your people, your customer experience, your service offerings excellence, and your product catalogs.

The Ei Evolution is a business consultancy that focuses on improving customer and employee experiences with the view of helping: Employees experience more joy in their work as colleagues are more thoughtful and bosses are more compassionate. People...

On-site and remote training, speaking, and workshops to help you create an amazing experience that keeps your customers coming back again and again.

Forrester is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth.

Gartner, Inc. delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. Our unmatched combination of...

Global CEM (Global Customer Experience Management Organization) helps companies to create effective customer experience. Our CEM methodologies combine the art and science of CEM in assessing and delivering branded and total customer experience (TCE...

Heart of the Customer cuts through the noise to identify what is most critical to improve both business and customer outcomes. We work with our clients to create a strong sense of urgency to improve the customer experience and to engage a powerful...

Where are you on your CX journey? Have you just started, or is your organization ready to move to the next generation of CX? Just starting or unsure how to continue moving forward? We can help you start and accelerate your journey by establishing...

The services of Laughlin Consultancy Ltd are delivered by Paul Laughlin. With over 20 years of experience in creating and leading data & analytics teams, Paul now focusses on helping other leaders master ‘The People side of Data & Analytics...

For 15 years we’ve loved working with clients to arrive at better outcomes. Customer Experience Management is an essential process to ensure customer priorities lead to improved customer experiences, which increase customer commitment. Whilst the...

McorpCX helps drive customer and employee experience-led business success to better compete in today’s digital-first but not digital only multichannel, customer-centric world. Independently recognized as a top customer experience services and...

I'm a leading global Trainer in Contact Centers, Customer Service & Customer Experience. For 21 years I’ve helped & inspired people all over the world through workshops and industry talks. And in thousands of testimonials - our most...

Helping organisations drive shareholder value by delivering better experiences for customers, employees and partners.

Success Chain helps customer success leaders build and deliver impactful customer success programs.

Gerry Brown aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He can help you breathe life into your customer service operations and customer experience strategy by ensuring that your strategy, people and...

We are an expert training provider for corporate companies who want to excel in customer experience.

I help you to quantifiably increase revenue, reduce costs, improve satisfaction, and reduce attrition (churn).

More brands

Webhelp designs, delivers, and optimises unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across...

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