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Calabrio enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. The new Calabrio ONE empowers agents and management alike with a smarter approach, combining the best of both Teleopti WFM and Calabrio WFM...

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel...

Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision...

End-to-end testing and assurance solutions for contact centers

Through a powerful combination of our technology, people and partners, we help organisations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centres to win every customer interaction,...

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions...

Beginning in 2011, Zoom set out to improve how people communicate through video. Traditional interfaces were basic and clunky. Connecting both audio and video took multiple steps. Lagging and unstable video streams were the norm. Zoom changed all...

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8x8 cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact centre and one system of intelligence on one technology platform, businesses can now...

An award-winning call and contact analytics software company, Akixi provides comprehensive hosted outbound and inbound call management software solutions. Akixi's mission is to provide market-leading real-time call and contact analytics, enabling...

Alvaria is a global enterprise contact center solution provider, delivering leading edge customer experience and workforce engagement software. Everything we do at Alvaria—from product development to customer and technical support—affects an entire...

About Aptean Aptean is one of the world’s leading providers of purpose-built, industry-specific software that helps manufacturers and distributors effectively run and grow their businesses. With both cloud and on-premise deployment options, Aptean’s...

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business...

Since 1988, Business Systems has stood at the forefront of voice technology – elevating companies, creating efficiencies and unlocking new opportunities. With contact centres and financial organisations demanding increased sophistication in their...

CDC Software is the leading provider of cloud-based integration solutions that empower companies to create real-time, events-based links between their telephony systems and their CRM and other mission-critical systems. With a focus on contact...

Founded by Jason Roos in 2013, Cirrus has built up a reputation for deep expertise in the contact centre as-a-service (CCaaS), market continually attracting the best talent, many of whom have spent their careers in the operational contact centre...

Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--...

We are leading Customer Management Outsourcing experts with 30 years experience From outsourcing of customer interactions and processes to customer experience consulting and technologies, our services are entirely focused on one goal: helping our...

Flexible, scalable, & secure conversational AI for digital support

Our vision is a world where every consumer can be served the way they choose and, crucially, for each and every one of those interactions to be truly effortless. Only then can it ever be a Win-Win for both the consumer and the business in an...

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands deliver better CX with less effort, cost, time, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and...

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Find out more here: https://www.dialpad.com/

Your enterprise company has a ton of moving parts. Sure, AI can help you work faster, smarter and cut costs, but how exactly? We show you what having an AI assistant means for the real-life, day-to-day operations of your business, so it’s easy for...

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer...

Enghouse Interactive specialises in communications software and services that are designed to enhance customer service, increase efficiency and improve person to person communications across the enterprise.

Eptica is a leading European tech company specialized in intelligent platforms for digital customer experience. Eptica provides brands with conversational and collaborative solutions powered by AI. Founded 16 years ago, Eptica supports brands to...

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