1st Jan 2017
1
Blog

Get blogging on MyCustomer

By
Neil Davey
Managing editor
Social CRM
22nd Oct 2018
Blog

Understanding Britain’s coastal regions

By
Richard Jenkings
Lead Analytics Consultant
B2B
22nd Oct 2018
Blog

What does GDPR really mean for B2B marketing?

By
Anudit Vikram
Senior Vice President of Audience Solutions
B2B
22nd Oct 2018
Blog

How to use social proof to sell your products

By
Colin Shaw
Founder & CEO
Customer experience management
16th Oct 2018
Blog

Put VoC at the heart of CX & drive differentiation

By
Fabrice Martin
Chief Product Officer
Customer experience management
16th Oct 2018
Blog

Uniland – a multi-billion pound opportunity

By
Richard Jenkings
Lead Analytics Consultant
B2B

Popular resources

19th Oct 2018
Blog

How negative reviews help to build customer trust

By
AlanDuncan1
Senior Marketing Director, Europe
Complaints

Trending

19th Oct 2018

Humans and tech must collaborate in the GDPR age

In the age of heightened data privacy awareness following the introduction of GDPR, businesses need to be ready for the influx of data...
19th Oct 2018

How to map the emotional journey of your CX

Emotion plays an integral part in any customer journey with customers going through a range of positive and negative emotional reactions...
18th Oct 2018

Put VoC at the heart of CX - Part two

In part one of this blog I started to outline the benefits of implementing Voice of the Customer projects. Sometimes however, VoC projects...
17th Oct 2018

Amazon's failures expose need for trusted feedback

Accentuating the positive is a natural impulse, especially in retail where consumer feedback is so important for establishing reputation...

StepStone implements MaritzCX Platform

16th Oct 2018
London, 16th October 2018. StepStone has raised its dialogue-oriented feedback flow in Germany to the next level with the help of MaritzCX 's...
MaritzCX
More from
MaritzCX
15th Oct 2018
Blog

Reciprocity and the psychology of successful sales

By
Colin Shaw
Founder & CEO
Customer experience management
12th Oct 2018
Blog

Creating a culture of customer service

By
SimonJohnson
General Manager UKI
Customer experience management
12th Oct 2018
Blog

Boost response with this SMS marketing checklist

By
Henry Cazalet
Director
Direct marketing
11th Oct 2018
Blog

How to create Customer Experience dashboards

By
Keith Schorah
Managing Director
Customer experience management
11th Oct 2018
2
Blog

How to be successful with customer success- part1

By
Mike Richardson
Managing Director
Advocacy
11th Oct 2018
1
Blog

How much customer research is enough?

By
Damian Kernahan
Customer experience management

Altitude enhances its Xperience Suite with eGain

11th Oct 2018
Sunnyvale, CA and Newbury, UK (October 11, 2018): eGain ( NASDAQ: EGAN ), the AI-powered customer engagement platform provider, today announced that...
eGain
More from
eGain
10th Oct 2018
Blog

How customer service impacts your profits

By
Ruth Hoffman
Chief Strategist, CEO
Customer reviews
10th Oct 2018
Blog

Why it's time to rethink your marketing planning

By
Forrester
Independent research and advisory firm
Marketing measurement
9th Oct 2018
Blog

Cross-channel communication: the personal touch

By
Matthew Dunn
B2B
9th Oct 2018
Blog

Customer Relationship Management: The Human Touch

By
patriciajones2013
CRM Consultant
Social CRM