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Blog
By
Forrester
Independent research and advisory firm
Blog
By
Martin Green
General Manager, EMEA
At many companies, the frontline of customer experience—the contact centre—isn't meeting customer expectations. Although brands are...
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It’s not every day that your marketing campaign has half the world watching. This week, millions will be watching the 2018 FIFA World Cup...
Businesses are in a rut. Speed, efficiency and convenience are all rational factors companies focus on when they think about customer...
Contact center implementation is an art and a science, and over 24 years in business, we’ve learned exactly what it takes to make the...
Blog
By
KrisMcKenzie
Senior Vice President and General Manager...