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What are your main drivers of change? Technological developments, big data, building new markets, fending off competition; all these and...
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Capturing accurate information about customer behavior can be a major differentiator between achieving growth or experiencing stagnation...
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In the age of the consumer, progressive organisations have started to take to an ‘outside-in’ perspective to customer relationship...
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Testing potential job hires for their customer service skills is essential for any customer-facing role. But how do you do that effectively...
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Blog
By
Paul.Winsor
Director of Retail & Services Market...
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