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Blog
By
NataliaHawkins
Customer Success Executive and Writer
Businesses are just starting to explore the possibilities of voice-activated devices like Amazon’s Echo and Google Home. It’s clear that...
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Choice Architecture, a principle that psychologists have studied for decades, is the concept that describes how the presentation of...
Planning for 2019 already? You’re in good company. Contracting a new contact center outsourcer may be one of the most impactful decisions...
In a highly competitive market, what would make customers continue coming your way? Gartner Group revealed that 80 percent of your future...
Blog
By
Diabolocom
Frédéric Durand, founder and CEO
Blog
By
Forrester
Independent research and advisory firm