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Blog
By
Forrester
Independent research and advisory firm
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To succeed in today’s federal government, leaders need to view the world by how their decisions impact the experience of the people and...
I'm sure you've heard someone recently lament the decline of human interaction in this digital age. While it's true that more of our lives...
Every July you watch fireworks, barbeque, and relax by the pool. And if your business sells to consumers, you’re hopefully ramping up your...
20th Jun 2019
Ann-Marie Stagg, CEO of the Call Centre Management Association (CCMA), has been recognised for her outstanding contribution to the contact...
Blog
By
Forrester
Independent research and advisory firm