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Community
1st Jan 2017
2
Blog
Get blogging on MyCustomer
By
Neil Davey
Managing editor
18th Apr 2019
Blog
Why A/B testing improves customer experience
By
ursh2984
Marketing Manager
17th Apr 2019
Blog
Orchestrate Your Customer Analytics Practice
By
Forrester
Independent research and advisory firm
17th Apr 2019
Blog
What is the Monzo approach to CX?
By
KAE Consulting
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12th Apr 2019
Blog
5 things you should do to manage uncertainty
By
Colin Shaw
Founder & CEO
12th Apr 2019
Blog
Customer relations in the digital age
By
Alain Mevellec
CEO & founder
Popular resources
20th Mar 2019
Getting customer satisfaction right with AI speech
NICE
25th Feb 2019
2019 CX trends report
InMoment
21st Mar 2019
The rise of messaging apps for customer service
MessengerPeople
5th Feb 2019
How to develop a robust, ROI-focused CX programme
InMoment
3rd Apr 2019
Getting Customer Satisfaction Right with AI Speech
NICE | nexidia
16th Apr 2019
Blog
Tracking the customer experience
By
Sarah Tarraf
Director, Customer Experience
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Trending
Loyalty
How Southwest used behavioural science for CX
Engagement
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Channels
Should you follow Lush and quit social media?
Management
Why service staff avoid taking ownership
Engagement
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16th Apr 2019
This week in CX: Lloyds of London, Alexa & JetBlue
Customer Experience Rockstar, James Dodkins, gives us his weekly round-up of the past seven day’s happenings in the wonderful world of...
15th Apr 2019
Customer care in the Age of Entitlement
Admit it, you love it when you’re handed that Starbucks beverage with your name spelled neatly and correctly on the side. Maybe that’s...
15th Apr 2019
10 things to know about customer service culture
Defining and managing your customer service culture is a significant issue for many organizations. Today we share some important...
15th Apr 2019
1
Rising call handling times - a cause for concern?
The call and contact centre is the mouthpiece of a brand. It is the place where customers go when they want to speak to someone – often...
11th Apr 2019
Blog
How to drive loyalty with meaningful conversations
By
Olivier Njamfa
11th Apr 2019
Blog
What needs to be in a marketing plan?
By
nicholas watkis
Principal Consultant
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10th Apr 2019
Blog
Direct-to-consumer brand growth boosts ad spending
By
Forrester
Independent research and advisory firm
9th Apr 2019
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By
Fabrice Martin
Chief Product Officer
8th Apr 2019
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Upmarketry
Managing Director
8th Apr 2019
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This week in CX: Amazon, Starbucks and Uber
By
James Dodkins
Customer Experience Rockstar
5th Apr 2019
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By
Damian Kernahan
5th Apr 2019
1
Blog
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By
Diana Serrano
Marketing Coordinator
3rd Apr 2019
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How the IoT can improve customer experience
By
ursh2984
Marketing Manager
3rd Apr 2019
Blog
Use Direct Mail To Get Your B2B Buyers' Attention
By
Forrester
Independent research and advisory firm
3rd Apr 2019
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Differentiate your CX with emotional connections
By
Peter Dorrington
European Director of Customer Insights
2nd Apr 2019
Blog
How modern desktops are improving agent engagement
By
Forrester
Independent research and advisory firm
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