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Blog
By
Mike Woodward
Head of Analytics and Insights
We all know how the story goes – an intractable individual is made to revisit his past, look at his present and recognise what his future...
James Carville, political commentator and media personality coined the phrase, “The economy, Stupid,” for Bill Clinton’s 1992 presidential...
When it comes to customer service, there has been a dramatic shift in the industry in the past 20 years. If you go back to the late-90s,...
7th Dec 2018
The European Contact Centre and Customer Service Awards 2018 (#ecccsa18) raised £6,148 for JDRF at its awards evening in London. The money...
Blog
By
Helen Green
Leadership Collaborator