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4 common mistakes made by customer insight leaders
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The 2019 CRM buyer's guide
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Managing service staff: Turn ducks into eagles
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Why customer channel preferences aren't clear cut
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Is customer journey management now mainsteam?
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The top CX metrics - as ranked by CX leaders
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South Wales Government Is On A Quest To Improve CX
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The 10 Most Important Contact Center RFP Questions
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Resources
Events & webinars
CX Leader of the Year
Community
16th Sep 2019
Blog
Negotiate Better Deal by Using Effective Strategie
By
Ruth Hoffman
Chief Strategist, CEO
13th Sep 2019
Blog
South Wales Government Is On A Quest To Improve CX
By
Forrester
Independent research and advisory firm
12th Sep 2019
Blog
The 10 Most Important Contact Center RFP Questions
By
BlueOceanContactCenters
12th Sep 2019
Blog
What separates Which’s best and worst brands?
By
Frank Sherlock
Advertisement
9th Sep 2019
Blog
This role will be the most prized in marketing
By
Sonja Kotrotsos
Head of EMEA GTM & Alliances
9th Sep 2019
Blog
The impact of learning on your CX transformation
By
Forrester
Independent research and advisory firm
Popular resources
27th Aug 2019
Engagement in the always-on era
Verint
29th Aug 2019
Top 5 CX tech trends for contact centres
Genesys
20th Aug 2019
Delivering exceptional service – a 2019 guide
8x8
4th Apr 2018
Designing a world-class CX approach
Intouch Insight
1st Aug 2019
The path to personalisation
Sitecore
11th Sep 2019
Blog
Apple: The first hope-based company
By
Forrester
Independent research and advisory firm
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Engagement
The top CX metrics - as ranked by CX leaders
Engagement
Why leadership accountability is killing your CX
Management
Managing service staff: Turn ducks into eagles
Engagement
How to smash your channel silos & save your CX
11th Sep 2019
8 Questions Simplify Your Contact Center Choice
After over 20 years of executive experience, there’s a point when you realize you’re not Superman. You know your strengths but acknowledge...
11th Sep 2019
6 societal trends that impact customer experience
Brands understand that they need to continually improve the customer experience they provide if they are achieve long-term success. However...
11th Sep 2019
The challenges of serving international customers
International customers can be hard to serve, but as a business owner, the challenges of serving international customers is often worth the...
9th Sep 2019
Ensure your app's success with customers in mind
Creating and building an application is an intensive and passionate exercise in applying one’s skill to affect change. To have that app...
6th Sep 2019
Blog
In-house vs outsourced customer service
By
BlueOceanContactCenters
5th Sep 2019
Blog
Measure and predict journey performance
By
Forrester
Independent research and advisory firm
Advertisement
5th Sep 2019
Blog
How to improve your customer service on eBay
By
Al Davidson
Founder/CEO
4th Sep 2019
Blog
The CMO/CIO paradox
By
Forrester
Independent research and advisory firm
4th Sep 2019
4 common mistakes made by customer insight leaders
3rd Sep 2019
Blog
Customers in the centre, competitors in the dust
By
Guy Tweedale
Regional VP
2nd Sep 2019
Blog
14 effective ways to celebrate CX Day 2019
By
Stacy Sherman
Director, Customer Experience and Employee...
30th Aug 2019
Blog
Tuning into the Voice of the Customer
By
ValurSvansson
Principal Consultant - Customer Op's...
30th Aug 2019
1
Discuss
what is net promoter score
By
Yourpiyushgupta
Digital Marketer
29th Aug 2019
Blog
The state of influencer marketing
By
Forrester
Independent research and advisory firm
28th Aug 2019
Blog
Are values-based customers on the rise?
By
Forrester
Independent research and advisory firm
28th Aug 2019
Blog
Building an omnichannel customer experience
By
Thomas.Moroney
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