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Are these the most sexist ads of all time?
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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6 ways CRM can improve your marketing function
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What makes a successful CX leader?
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On-demand webinar: What is intelligent service?
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The ultimate guide to customer journey mapping
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Can AI aid contact centres with whisper coaching?
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Resources
Events & webinars
CX Leader of the Year
Community
1st Jan 2017
2
Blog
Get blogging on MyCustomer
By
Neil Davey
Managing editor
24th Jun 2019
Blog
How to run a contact centre in North America
By
BlueOceanContactCenters
24th Jun 2019
Blog
Can AI aid contact centres with whisper coaching?
By
NewVoiceMedia
PR consultant
24th Jun 2019
Blog
The art of conversational surveys
By
Martin Powton
Marketing Manager
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18th Jun 2019
Blog
Marketing is all about moments
By
Forrester
Independent research and advisory firm
18th Jun 2019
Blog
Turn survey responses into actionable insight
By
Martin Powton
Marketing Manager
Popular resources
19th Jun 2019
Customer journey mapping: A 2019 guide
iperceptions
28th May 2019
How to adapt to changing communication preferences
IST Networks
13th Mar 2019
State of Customer Experience research
Genesys
17th Jun 2019
Webinar: How to automate customer journeys
Engage Hub
30th Apr 2019
Overcoming the challenges of omnichannel analytics
NICE
21st Jun 2019
Blog
How automation is shaping the customer service
By
Ruth Hoffman
Chief Strategist, CEO
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20th Jun 2019
What CX should mean for government leaders
To succeed in today’s federal government, leaders need to view the world by how their decisions impact the experience of the people and...
20th Jun 2019
5 strategies for giving marketing a human touch
I'm sure you've heard someone recently lament the decline of human interaction in this digital age. While it's true that more of our lives...
20th Jun 2019
Prepare your holiday season customer service now
Every July you watch fireworks, barbeque, and relax by the pool. And if your business sells to consumers, you’re hopefully ramping up your...
20th Jun 2019
Ann-Marie Stagg recognised with Award by CCC
Ann-Marie Stagg, CEO of the Call Centre Management Association (CCMA), has been recognised for her outstanding contribution to the contact...
18th Jun 2019
Blog
7 ways AI is transforming email marketing
By
johnsmithib
Assistant Marketing Manager
17th Jun 2019
Blog
Two big answers emerge from Forrester's CX Index
By
Forrester
Independent research and advisory firm
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13th Jun 2019
Blog
The 4 contact centre location considerations
By
BlueOceanContactCenters
12th Jun 2019
Blog
Some small gains, but there are no real CX leaders
By
Forrester
Independent research and advisory firm
12th Jun 2019
Blog
Are your marketers prepared for the unexpected?
By
nicholas watkis
Principal Consultant
12th Jun 2019
Blog
Your customer is everyone’s customer
By
Helen Green
Leadership Collaborator
11th Jun 2019
Blog
7 ways to make CX improvement a continuous process
By
Olivier Njamfa
11th Jun 2019
Blog
Why customer memories are important to your CX
By
Colin Shaw
Founder & CEO
11th Jun 2019
Blog
Optimising your business for customer outcomes
By
ElementalCoSec
Director
10th Jun 2019
Blog
DON'T USE: CX Surveys
By
Ryan Stuart
CEO
6th Jun 2019
Blog
Why would Amazon want to buy Sizmek’s ad server?
By
Forrester
Independent research and advisory firm
6th Jun 2019
Blog
Details count for successful on-target branding
By
JohnMcDonnell
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