1st Jan 2017
1
Blog

Get blogging on MyCustomer

By
Neil Davey
Managing editor
Social CRM
19th Jun 2018
Blog

Understand your staff, understand your customers

By
Mike Richardson
Managing Director
Customer experience management
19th Jun 2018
Blog

Why you don't know how consumers feel about ads

By
Forrester
Independent research and advisory firm
Advertising
18th Jun 2018
Blog

Are your prices right? Here’s how to check

By
Colin Shaw
Founder & CEO
Customer experience management
12th Jun 2018
Blog

It pays to put NPS in context

By
Martin Green
General Manager, EMEA
Analytics
12th Jun 2018
Blog

Customer satisfaction in a data-driven era

By
Diabolocom
Adam Samuels, Sales Director UK&I
Contact centres

Trending

15th Jun 2018
Blog

What are the better alternatives to sales scripts?

By
Al Davidson
Founder/CEO
Sales culture

Popular resources

14th Jun 2018

How to put staff first in the customer experience

At many companies, the frontline of customer experience—the contact centre—isn't meeting customer expectations. Although brands are...
13th Jun 2018
1

The 5 most authentic World Cup marketing campaigns

It’s not every day that your marketing campaign has half the world watching. This week, millions will be watching the 2018 FIFA World Cup...
13th Jun 2018

What is 'Hidden CX' and why is it critical?

Businesses are in a rut. Speed, efficiency and convenience are all rational factors companies focus on when they think about customer...
12th Jun 2018

Critical Elements of a Contact Center Launch

Contact center implementation is an art and a science, and over 24 years in business, we’ve learned exactly what it takes to make the...
11th Jun 2018
Blog

Do CDPs (customer data platforms) suck?

By
Julian Berry
Director
Customer experience management
11th Jun 2018
Blog

Home agents - the future of the contact centres

By
asonele
Artificial intelligence
11th Jun 2018
Blog

Why looking for the perfect CX metric is futile

By
Forrester
Independent research and advisory firm
Customer experience management
11th Jun 2018
Blog

18 myths about customer satisfaction

By
Rohithpras
Customer experience management
8th Jun 2018
Blog

GDPR: How sorry were you to see your customers go?

By
Helen Green
Leadership Collaborator
Customer satisfaction
8th Jun 2018
Blog

5 inbound marketing tactics to generate more leads

By
TomCox
Digital Marketer
Advertising
8th Jun 2018
Blog

Emotionally engaging your customers

By
Keith Schorah
Managing Director
Customer experience management
8th Jun 2018
Blog

How to create a ‘customer-first’ contact centre

By
Devang Sachdev
Director, Product Marketing & Solutions
Contact centres
8th Jun 2018
Blog

Replace 'marketing' with 'commercial management'

By
nicholas watkis
Principal Consultant
Culture
8th Jun 2018
Blog

4 Marketing Tips from the Midlands’ Top Companies

By
TomCox
Digital Marketer
Advertising
8th Jun 2018
Blog

How to excel in B2B customer service with a portal

By
ScienceSoft
CRM Technology Observer
B2B
7th Jun 2018
Blog

The customer experience breaking point

By
KrisMcKenzie
Senior Vice President and General Manager...
Contact centre metrics