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Community
1st Jan 2017
1
Blog
Get blogging on MyCustomer
By
Neil Davey
Managing editor
11th Dec 2018
Blog
Why customer data is the new Lego
By
Mike Woodward
Head of Analytics and Insights
11th Dec 2018
Blog
Why fashion’s 'poor fit' epidemic is damaging CX
By
Mike Woodward
Head of Analytics and Insights
MaritzCX expands footprint into New Zealand
10th Dec 2018
Global CX management technology company expands New Zealand footprint Ranked as Leader in Customer Feedback Management Platforms, Q4, 2018 Evaluation...
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MaritzCX
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Winners announced at the ECCCSAs 2018
7th Dec 2018
Last week Evolution in Battersea Park hosted the European Contact Centre and Customer Service Awards 2018 with finalists travelling from across...
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The European Contact Centre and Customer Service Awards
H&R Block Selects eGain for AI-Powered Engagement
7th Dec 2018
Tax preparation giant will use eGain Virtual Assistant for on-demand help Sunnyvale, CA (December 6, 2018): eGain (NASDAQ: EGAN ), the leading...
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Popular resources
19th Nov 2018
Using customer journey maps as a strategic CX tool
TTEC
9th Dec 2018
Event: Join us as we reveal CX's best-kept secrets
InMoment
25th Jun 2018
Customer journey mapping research report 2018
Quadient
17th Sep 2018
The VoC Guide 2018: Best practices & case studies
Confirmit
16th Nov 2018
The truth about what customers want
Calabrio
10th Dec 2018
Blog
7 mistakes that will kill your marketing efforts
By
Milosz_Krasinski
MD at Chilli Fruit Web Consulting
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9 sample customer journey maps to learn from
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What is CRM? The beginner's guide to CRM
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6 steps to monitoring your customer service
Engagement
Examples & techniques of customer journey mapping
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What were 2018's key customer experience trends?
Management
Help internal customers look after external ones
10th Dec 2018
The ghosts of Xmas CX – past, present and future
We all know how the story goes – an intractable individual is made to revisit his past, look at his present and recognise what his future...
10th Dec 2018
8 stats proving customer experience delivers ROI
James Carville, political commentator and media personality coined the phrase, “The economy, Stupid,” for Bill Clinton’s 1992 presidential...
8th Dec 2018
Using a Second Blog as a Customer Service Resource
When it comes to customer service, there has been a dramatic shift in the industry in the past 20 years. If you go back to the late-90s,...
7th Dec 2018
ECCCSA18 raises over £6k for JDRF
The European Contact Centre and Customer Service Awards 2018 (#ecccsa18) raised £6,148 for JDRF at its awards evening in London. The money...
7th Dec 2018
Blog
Marketing Tips For Online Tutoring Business
By
Ruth Hoffman
Chief Strategist, CEO
7th Dec 2018
0
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7th Dec 2018
Blog
5 ways to connect with commercial bank customers
By
beyondthearc
CEO
MaritzCX Ranked as Leader in Customer Feedback
6th Dec 2018
– Achieves Highest Possible Category in Report – Recognised for partnership approach to Customer Feedback Management – Receives among the highest...
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MaritzCX
6th Dec 2018
Blog
Engaging employees to create a magical CX
By
KAE Consulting
6th Dec 2018
Blog
Customer journey mapping 101: Part 3
By
Damian Kernahan
5th Dec 2018
Blog
Is a discount all you have to offer?
By
Helen Green
Leadership Collaborator
5th Dec 2018
Blog
Are your staff a cost or an asset?
By
nicholas watkis
Principal Consultant
5th Dec 2018
Blog
How to improve customer satisfaction
By
Ruth Hoffman
Chief Strategist, CEO
4th Dec 2018
Blog
How can CRM help your Brexit preparations?
By
Mike Richardson
Managing Director
4th Dec 2018
Blog
How to use CDPs to prevent customer churn
By
Guest Contributor
4th Dec 2018
Blog
Customer satisfaction surveys for SMEs
By
Sarah_Morrow
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