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Blog
By
Forrester
Independent research and advisory firm
Blog
By
Sarah Tarraf
Director, Customer Experience
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Customer Experience Rockstar, James Dodkins, gives us his weekly round-up of the past seven day’s happenings in the wonderful world of...
Admit it, you love it when you’re handed that Starbucks beverage with your name spelled neatly and correctly on the side. Maybe that’s...
Defining and managing your customer service culture is a significant issue for many organizations. Today we share some important...
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The call and contact centre is the mouthpiece of a brand. It is the place where customers go when they want to speak to someone – often...
Blog
By
Forrester
Independent research and advisory firm
1
Blog
By
Forrester
Independent research and advisory firm
Blog
By
Peter Dorrington
European Director of Customer Insights