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National Customer Service Week (NCSW) is just over a month away, so now is a good time to do your research and prepare your company’s...
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In this day and age, particularly after the invention of the internet, lots of people are switching towards launching their own business...
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The airline industry is facing pressure to innovate and improve profitability. To address this growth challenge, progressive airlines are...
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Key performance indicators form an important part of the information required to determine and explain how a company progresses towards its...
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Blog
By
Omar Janabi
Senior Director of Marketing, Americas...
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Blog
By
Forrester
Independent research and advisory firm
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