1st Jan 2017
0
Blog

Get blogging on MyCustomer

By
Neil Davey
Managing editor
Social CRM

MaritzCX Rolls Out Major Platform Updates

24th Apr 2018
London, 12th April 2018—To help clients achieve high-value return on their customer experience (CX) programs, MaritzCX® unveiled updates to its CX...
MaritzCX
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MaritzCX
23rd Apr 2018
0
Blog

Starbucks: How to respond to a crisis

By
Colin Shaw
Founder & CEO
Customer experience management
23rd Apr 2018
0
Blog

How to know what your customers really think?

By
himagarwal
Customer satisfaction

eGain Digital+AI Day 2018

19th Apr 2018
Consume innovation easy and leverage best practices to deliver DX success Sunnyvale, CA and Newbury, UK (April 16, 2018) : eGain (NASDAQ: EGAN), the...
eGain
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eGain
19th Apr 2018
0
Blog

How will your brand maximise the AI revolution?

By
JoeyColeman
Professional Speaker and Writer
Artificial intelligence

Trending

23rd Apr 2018
0
Blog

Give consumers delivery visibility or lose them

By
Firstname Communications
Customer experience management

Popular resources

23rd Apr 2018
0

Creating Golden Records

How to ensure your data is clean, validated and complete You may have noticed, we have gone through an explosion in customer service...
23rd Apr 2018
0

Employee wellbeing – a customer experience issue

Where do great customer experiences start? Is it in the product, the website, the ambience of your premises, your telephone system…Whatever...
23rd Apr 2018
0

Time for outsourcers to reveal their statistics?

Most industry sectors have digital disruption at the top of their agendas. Whilst the outsourcing industry has much to offer in terms of...
20th Apr 2018
0

Four customer experience insights from X4 Europe

Last week, more than 1,000 leaders in marketing, customer experience (CX), employee engagement and brand management descended on The...
19th Apr 2018
0
Blog

5 ways to reduce customer churn in a SaaS business

By
Taylor Tomita
Creative Writer
Customer experience management
18th Apr 2018
0
Blog

Reasons why customers aren't buying from you

By
Al Davidson
Founder/CEO
Marketing measurement
18th Apr 2018
0
Blog

Customer experience is all in the detail

By
Rob Curran
Advertising
18th Apr 2018
0
Blog

3 ways AI will elevate CX and retail sales roles

By
Dan Hartveld
CTO
Customer experience management
18th Apr 2018
0
Blog

Customer feedback needn't be a shot in the dark

By
Georgina Nelson
Founder and CEO
Customer reviews
18th Apr 2018
0
Blog

How to survive the future

By
Nick_Griffin
Global Strategy Director
Big data
16th Apr 2018
0
Blog

3 steps to taking your loyalty programme abroad

By
Forrester
Independent research and advisory firm
Customer experience management
16th Apr 2018
0
Blog

What the Peak-End Rule means to customer loyalty

By
Colin Shaw
Founder & CEO
Customer experience management
12th Apr 2018
0
Blog

Why Dell has the most sophisticated chat in retail

By
Forrester
Independent research and advisory firm
Chatbots

Paylocity Selects eGain® AI™

11th Apr 2018
Payroll and HCM software solutions leader consumes innovation easily with eGain Sunnyvale, CA [April 11, 2018): eGain (NASDAQ: EGAN ), the leading...
eGain
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eGain
9th Apr 2018
0
Blog

The 5 BIG challenges to becoming customer-centric

By
Paul Morris
Director
Branding
9th Apr 2018
0
Blog

Beware of the dancing bear

By
Nick_Griffin
Global Strategy Director
Branding