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Are these the most sexist ads of all time?
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How Agile working benefits customer insight teams
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Hot tips on how to increase your customer value
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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6 ways CRM can improve your marketing function
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What do analytics-led contact centres look like?
Management
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On-demand webinar: What is intelligent service?
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Hoerbiger's 3-step model to digital transformation
Experience
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Do your focus groups avoid the hard questions?
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Solve these employee issues or never improve CX
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Can businesses really influence customer emotion?
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Marketing Is All About Moments
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Turn survey responses into actionable insight
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Create exceptional CX through emotional connection
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Can businesses really influence customer emotion?
Customer emotion
Your customer is everyone’s customer
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Resources
Events & webinars
CX Leader of the Year
Community
Blogs
18th Jun 2019
Blog
Marketing Is All About Moments
By
Forrester
Independent research and advisory firm
18th Jun 2019
Blog
Turn survey responses into actionable insight
By
Martin Powton
Marketing Manager
18th Jun 2019
Blog
7 ways AI is transforming email marketing
By
johnsmithib
Assistant Marketing Manager
17th Jun 2019
Blog
Putting digital loyalty into context
By
Maciej Sikora
Technical Writer
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11th Jun 2019
Blog
7 ways to make CX improvement a continuous process
By
Olivier Njamfa
11th Jun 2019
Blog
Why customer memories are important to your CX
By
Colin Shaw
Founder & CEO
Popular resources
30th Apr 2019
Overcoming the challenges of omnichannel analytics
NICE
13th Mar 2019
State of Customer Experience research
Genesys
13th Jun 2019
Robots replace advisors: fact or fiction?
IFS
3rd Apr 2019
Getting Customer Satisfaction Right with AI Speech
NICE | nexidia
28th May 2019
How to adapt to changing communication preferences
IST Networks
17th Jun 2019
Blog
Two big answers emerge from Forrester's CX Index
By
Forrester
Independent research and advisory firm
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Engagement
Solve these employee issues or never improve CX
Voice of the Customer
Do your focus groups avoid the hard questions?
Engagement
Can businesses really influence customer emotion?
Engagement
9 sample customer journey maps to learn from
13th Jun 2019
The 4 contact centre location considerations
We talk a lot in this blog forum about partnership and who you should choose as an outsourced contact center partner, but where you choose...
12th Jun 2019
Some small gains, but there are no real CX leaders
Forrester’s latest research suggests the quality of customer experience in the US is stagnating. Forrester’s 2019 US Customer Experience...
12th Jun 2019
Are your marketers prepared for the unexpected?
The whole purpose of business and marketing plans is to prepare for the expected and intended, but equally for the unexpected event or...
12th Jun 2019
Your customer is everyone’s customer
Who am I? I am the person who seeks to interact with you; sometimes every day, sometimes occasionally, or sometimes just once in a lifetime...
11th Jun 2019
Blog
Optimising your business for customer outcomes
By
ElementalCoSec
Director
10th Jun 2019
Blog
DON'T USE: CX Surveys
By
Ryan Stuart
CEO
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6th Jun 2019
Blog
Why would Amazon want to buy Sizmek’s ad server?
By
Forrester
Independent research and advisory firm
6th Jun 2019
Blog
Details count for successful on-target branding
By
JohnMcDonnell
5th Jun 2019
Blog
The DX era: What you need to know
By
cjwarnock
MD
4th Jun 2019
Blog
3 digital customer experience strategies
By
Thomas.Moroney
4th Jun 2019
Blog
The key to transforming your omnichannel CX
By
NVM
Corporate Communications Director
3rd Jun 2019
1
Blog
Your employees want more (and better) training
By
Forrester
Independent research and advisory firm
3rd Jun 2019
Blog
Top tips on converting website visitors
By
Hannah Brice
Managing Director
3rd Jun 2019
Blog
What is design's role in CX?
By
Lisa Campana
Director of design
3rd Jun 2019
Blog
Service directors: Don’t let technology hinder CX
By
Andy Mack
3rd Jun 2019
Blog
Why customer sentiment has never mattered more
By
Glenn Lurie
President and CEO
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