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Community
Blogs
18th Jan 2019
Blog
Sowing The Seed To Grow Customer Relations
By
Alain Mevellec
CEO & founder
17th Jan 2019
Blog
Start 2019 with a marketing audit & metric review
By
nicholas watkis
Principal Consultant
17th Jan 2019
Blog
Tech trends set to transform customer engagement
By
Karen Wheeler
VP Country Manager
16th Jan 2019
Blog
Get to know your customer
By
Guest Contributor
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7th Jan 2019
Blog
When marketing & HR collide
By
Sondra Dryer
Global Head of Employer Branding &...
7th Jan 2019
Blog
The science of B2B sales
By
James Isilay
CEO
Popular resources
7th Dec 2017
The best-kept CX success secrets, revealed!
InMoment
25th Jun 2018
Customer journey mapping research report 2018
Quadient
9th Dec 2018
Event: Join us as we reveal CX's best-kept secrets
InMoment
2nd Jan 2019
Research report: The role of employee voice in CX
Confirmit
14th Jan 2019
AI conversational surveys Vs. form-based surveys
Wizu
16th Jan 2019
Blog
Customer experience: A journey, not a destination
By
Perry Krug
Architect, office of the CTO
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Engagement
9 sample customer journey maps to learn from
Loyalty
5 ways CX management will change in 2019
CRM
What is CRM? The beginner's guide to CRM
Engagement
Examples & techniques of customer journey mapping
Management
6 steps to monitoring your customer service
Management
Help internal customers look after external ones
15th Jan 2019
The AI Revolution in Customer Services
Business dynamics are in constant flux and new operational paradigms are forming all the time, particularly as users start to identify...
15th Jan 2019
How to understand your customers' mental budget
I won some money at a Casino recently, an unusual outcome for me. It wasn’t a huge amount, but it was a nice windfall. Did I spend it on...
9th Jan 2019
Using live chat to pre-screen leads
Screening leads in any profession is essential to lowering false leads or “tire kickers.” When you’re able to screen leads, you can greatly...
9th Jan 2019
Why digital marketing needs new lifecycle models
Providing individual consumers with the best possible experience is quickly becoming the top priority for brands, even to the point where...
7th Jan 2019
Blog
Building a competitive customer journey
By
Damian Kernahan
4th Jan 2019
Blog
Improve Consumer Experience with Smart Warehouses
By
NataliaHawkins
Customer Success Executive and Writer
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4th Jan 2019
Blog
Community Software Is Alive and Well
By
Diana Serrano
Marketing Coordinator
4th Jan 2019
Blog
Cybersecurity & Malware Removal Issues in CRM
By
Ruth Hoffman
Chief Strategist, CEO
3rd Jan 2019
Blog
Emotion's role in customer experience
By
Diana Serrano
Marketing Coordinator
3rd Jan 2019
Blog
How Digital Native Generations Perceive CX
By
Diana Serrano
Marketing Coordinator
3rd Jan 2019
Blog
Use text messaging for better customer service
By
Matt Shealy
President
2nd Jan 2019
Blog
Customer feedback loop to prevent churn
By
AgiMarx
Director of Marketing, Thematic
2nd Jan 2019
Blog
Is silo-busting your new year's resolution?
By
Geoff Land
Managing Director
31st Dec 2018
Blog
Get actionable insights from customer feedback
By
AgiMarx
Director of Marketing, Thematic
31st Dec 2018
Blog
5 customer retention strategies to reduce churn
By
AgiMarx
Director of Marketing, Thematic
28th Dec 2018
Blog
Are you making rational decisions?
By
Colin Shaw
Founder & CEO
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