16th Nov 2018
Blog

Why customer experience is coming under fire

By
Forrester
Independent research and advisory firm
Customer experience management
16th Nov 2018
Blog

7 years of IoT and CX: What are we learning?

By
Marcus Hickman
Director
Customer experience management
15th Nov 2018
Blog

Ethics and consumer action will transform privacy

By
Forrester
Independent research and advisory firm
Privacy
15th Nov 2018
Blog

4 barriers to customer service excellence

By
hideki hashimura
CMO
Customer experience management
13th Nov 2018
Blog

Connect with customers using 'segment of one'

By
Karen Wheeler
VP Country Manager
Advocacy
13th Nov 2018
Blog

Why Customers Can’t Get Enough of Tap and Go

By
Edward Wills
Marketing Manager
Customer satisfaction

Popular resources

15th Nov 2018
Blog

The death of NPS?

By
KAE Consulting
Customer journey

Trending

15th Nov 2018

5 Tips To Improve Your Employee's Customer Service

Of course, every enterprise is looking for the best ways to improve its relationship with customers. Regardless of how talented a team is...
14th Nov 2018

Consumer power driving focus on better data & CX

Halfway through the 20-year-long Age of the Customer , empowered consumers are more informed about their purchases, demand data privacy,...
14th Nov 2018

Conversational commerce: the future of e-commerce

shutterstock The current technology-driven society, demands that companies continuously try to develop a name for themselves by...
13th Nov 2018

High churn? You’re targeting the wrong customer

Churn tends to be the focal point of the subscription industry, and for good reason: It’s an obvious concern for recurring revenue...
12th Nov 2018
Blog

What makes a top service rep and how to find them

By
Jamie Lowary
Channel Relations Manager
Contact centres
12th Nov 2018
Blog

Seven strategic questions critical to CX

By
Colin Shaw
Founder & CEO
Customer experience management
9th Nov 2018
Blog

Transformation goes pragmatic

By
Forrester
Independent research and advisory firm
Customer experience management
9th Nov 2018
Blog

Make sure contact centre agents know you love them

By
Kat Worman
WFM Product Owner
Employee engagement
8th Nov 2018
Blog

The single customer view: Are we chasing a myth?

By
Michael Poyser
Chief Analytics Officer
Single customer view
7th Nov 2018
Blog

Aim higher with a 360° customer view

By
Samir Belkhayat
UK Managing Director
B2B
6th Nov 2018
Blog

Why customer effort is a key KPI

By
Steve Smith ClickSoftware
VP of Strategic Industries
Customer metrics
5th Nov 2018
Blog

HR developments that improve customer service

By
RobCordray
Customer satisfaction
5th Nov 2018
Blog

How to make your customer experience convenient

By
Colin Shaw
Founder & CEO
Customer experience management
2nd Nov 2018
Blog

How to build a company of effective listeners

By
RobCordray
Customer reviews
2nd Nov 2018
Blog

Why do contact centre agents quarrel with tools?

By
asubrama
SVP
Contact centres
1st Nov 2018
1
Blog

How to lead the way in customer success - part 2

By
Mike Richardson
Managing Director
Customer experience management