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Community
Blogs
24th May 2019
Blog
Future Of Retail: How Brands Will Address Employee
By
Forrester
Independent research and advisory firm
23rd May 2019
Blog
3 Ways To Personalize the Customer Journey
By
Matt Shealy
President
23rd May 2019
Blog
Time to liberate your call centres from NPS?
By
Damian Kernahan
22nd May 2019
Blog
Channel orchestration: Cut waste, increase CSAT
By
Iain Banks
Regional VP International Markets
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17th May 2019
Blog
How to use chatbots to measure employee engagement
By
Martin Powton
Marketing Manager
17th May 2019
Blog
Goodbye call centre, hello experience centre
By
Fabrice Martin
Chief Product Officer
Popular resources
30th Apr 2019
Overcoming the challenges of omnichannel analytics
NICE
14th May 2019
5 things to consider when building chatbots
Genesys
1st May 2019
The live chat handbook
Moxie
13th Mar 2019
Essential guide to contact centre modernisation
Genesys
13th Mar 2019
State of Customer Experience research
Genesys
20th May 2019
Blog
How data refreshing can unlock new opportunities
By
James Isilay
CEO
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Data
How has GDPR changed the customer data landscape?
Engagement
5 examples of companies using AI to boost CX
Data
How to measure your customer value
Engagement
9 sample customer journey maps to learn from
Voice of the Customer
How The Mom Test can improve customer feedback
20th May 2019
Digital commerce: Focus on journey not destination
It’s long been said that, when it comes to digital commerce, conversion is king. For many marketers and brands, closing a sale and...
18th May 2019
Personalisation techniques for modern CX
One major component of the modern customer experience involves personalization or customization. It’s somewhat of a gamified process that...
18th May 2019
CX best practices: Lessons learned at ABPM
This year's theme at the Association of Briefing Program Manager's Spring Conference was 'Monumental Collaborations, A Capitol Idea'. Yes,...
17th May 2019
Why you still need Instagram marketing
With over one billion users, that create over 100 million posts of content every day, Instagram is now the best platform for social media...
17th May 2019
Blog
7 Proven Strategies to Scale Up Your Startup
By
BethWorthy
CFO
16th May 2019
Blog
Reimagine mobile to begin a total brand experience
By
Forrester
Independent research and advisory firm
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16th May 2019
Blog
Why hyper-personalisation is marketing data gold
By
Jordie van Rijn
Consultant
16th May 2019
Blog
The top five CX trends for you to tackle
By
PhilDur
Co-founder and managing partner
15th May 2019
Blog
Is your CX ready for facial recognition tech?
By
Colin Shaw
Founder & CEO
14th May 2019
Blog
The new era of marketing strategy
By
Forrester
Independent research and advisory firm
13th May 2019
Blog
Chatbots in the contact centre
By
ValurSvansson
Principal Consultant - Customer Op's...
12th May 2019
Blog
Tips for building a successful brand
By
Ruth Hoffman
Chief Strategist, CEO
12th May 2019
Blog
Can retailers focus on customers across channels?
By
loriwagoner
Community Manager
10th May 2019
Blog
Balancing automation and the human touch in CX
By
Olivier Njamfa
8th May 2019
Blog
"Marketing" or "Commercial Management"?
By
nicholas watkis
Principal Consultant
7th May 2019
Blog
How business logos influence customers
By
Ruth Hoffman
Chief Strategist, CEO
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