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Community
Blogs
18th Mar 2019
Blog
This week in CX: Boeing, Thomas Cook & Apple
By
James Dodkins
Customer Experience Rockstar
25th Mar 2019
Blog
This week in CX: McDonald's, Ryanair & Royal Mail
By
James Dodkins
Customer Experience Rockstar
22nd Mar 2019
Blog
Text analytics - Measuring effort effortlessly
By
Fabrice Martin
Chief Product Officer
20th Mar 2019
Blog
Automation is Creating Better Customer Experience
By
Matt Shealy
President
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17th Mar 2019
Blog
Is customer service more popular than ever?
By
Marcus Hickman
Director
15th Mar 2019
Blog
3 tools to measure authentic customer emotions
By
Colin Shaw
Founder & CEO
Popular resources
25th Feb 2019
2019 CX trends report
InMoment
13th Mar 2019
State of Customer Experience research
Genesys
26th Feb 2019
AI and Machine Learning with Workforce Management
NICE
25th Jun 2018
Customer journey mapping research report 2018
Quadient
20th Mar 2019
Contact Centre Technology Barometer 2019
MyCustomer
20th Mar 2019
Blog
Time for a wake-up call for CX leaders?
By
Martin Wyatt
VP, Sales, EMEA West Unified Communications...
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Engagement
9 sample customer journey maps to learn from
CRM
What is CRM? The beginner's guide to CRM
Management
6 steps to monitoring your customer service
Engagement
Examples & techniques of customer journey mapping
CRM
CRM metrics: What should you monitor and measure?
Management
Help internal customers look after external ones
20th Mar 2019
5 AI & machine learning CRM take outs from SXSW
I am writing this as I travel back from Austin, Texas, following my first experience of SXSW. For those who haven’t been, SXSW is an eleven...
20th Mar 2019
Questions mid-size firms must ask when buying CRM
The benefits of a CRM platform are fairly well understood. It allows organisations to grow revenue, improve customer service and retention...
19th Mar 2019
How to alleviate churn with customer success
The concept of “customer churn”, or a customer leaving your business, is as old as commerce itself. In free market societies, customers...
18th Mar 2019
The effect facial recognition can have on CX
We develop emotional intelligence as children once we understand how other people feel. Based on the behavior of a few of our fellow humans...
15th Mar 2019
Blog
Customers: Your partners in success
By
Helen Green
Leadership Collaborator
14th Mar 2019
Blog
The three ‘I’s of CX digital transformation
By
Dan Hartveld
CTO
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14th Mar 2019
Blog
The 3 pillars of CRM success
By
Penny Lowe
Head of Service Delivery
13th Mar 2019
Blog
Nudging customers towards better decisions
By
KAE Consulting
13th Mar 2019
Blog
The new digital model for brand experience
By
Forrester
Independent research and advisory firm
12th Mar 2019
Blog
Designing an effective customer loyalty program
By
MelindaC
11th Mar 2019
Blog
Can Marriott's Bonvoy deliver "better" loyalty?
By
Forrester
Independent research and advisory firm
11th Mar 2019
Blog
This week in CX: Apple, Volvo and Amazon
By
James Dodkins
Customer Experience Rockstar
11th Mar 2019
Blog
4 ways to get it right first time for CX success
By
Olivier Njamfa
8th Mar 2019
Blog
Why customer experience is the best marketing tool
By
Al Davidson
Founder/CEO
7th Mar 2019
Blog
Tech in 2019: Top digital trends for tomorrow’s cx
By
beyondthearc
CEO
7th Mar 2019
Blog
CX in 2019: Top trends to keep on your radar
By
beyondthearc
CEO
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