Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job vacancies,...
In July 2020, MyCustomer and Genesys conducted a study examining consumer attitudes to empathy in customer service interactions. The findings were...
Budget fashion chain Primark is finally embracing multichannel retail with a trial of a click-and-collect programme. But could it backfire?
