Blog
By
Forrester
Independent research and advisory firm
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We talk a lot in this blog forum about partnership and who you should choose as an outsourced contact center partner, but where you choose...
Forrester’s latest research suggests the quality of customer experience in the US is stagnating. Forrester’s 2019 US Customer Experience...
The whole purpose of business and marketing plans is to prepare for the expected and intended, but equally for the unexpected event or...
Who am I? I am the person who seeks to interact with you; sometimes every day, sometimes occasionally, or sometimes just once in a lifetime...
Blog
By
Forrester
Independent research and advisory firm
Blog
By
NVM
Corporate Communications Director
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