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Resources
Events & webinars
CX Leader of the Year
Community
Blogs
24th Aug 2019
Blog
How to Improve Quality of Your Customer Service
By
Ruth Hoffman
Chief Strategist, CEO
23rd Aug 2019
Blog
Current Malpractice Limits Social Selling's Chance
By
Forrester
Independent research and advisory firm
23rd Aug 2019
Blog
Modernise Employee Engagement in 3 Simple Steps
By
Joanne Regan-Iles
Head of Human Capital & Talent...
22nd Aug 2019
Blog
How to enable great conversations
By
NVM
NewVoiceMedia, a Vonage company
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18th Aug 2019
Blog
Support teams leverage automation for better CX
By
Matt Shealy
President
16th Aug 2019
Blog
Getting closer to customers through outsourcing
By
BlueOceanContactCenters
Popular resources
20th Aug 2019
Delivering exceptional service – a 2019 guide
8x8
5th Aug 2019
11 reasons why customer service chatbots fail
eGain
1st Aug 2019
Build a CX program and transform your business
Topbox
3rd Jun 2019
The Global Trends in Personalisation study
Sitecore
25th Jun 2018
Customer journey mapping research report 2018
Quadient
21st Aug 2019
Blog
The Healthcare Call Center Metrics
By
Thomas.Moroney
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Why your company isn't structured for CX
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Believe it or not, customer experience isn’t all about the customer – it never has been. While it’s absolutely essential to use digital to...
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The Amazon age: how retailers can strike back
Today, we’re living in the Amazon age. Consumer expectations have been forever changed by online giants that have built ease, immediacy and...
16th Aug 2019
Blog
Do you use the right measures for your CX?
By
Colin Shaw
Founder & CEO
15th Aug 2019
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Infographic: How to Fight a Ransomware Attack
By
Sebastian Sarmiento
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14th Aug 2019
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Strategies for customer acquisition
By
Thomas.Moroney
13th Aug 2019
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Debunking common CRM myths
By
Tara Bryant
Senior Vice President of Sales
13th Aug 2019
1
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Are you ready for the mobile ecommerce revolution?
By
Branwell Moffat
Director of Commerce Consulting
12th Aug 2019
Blog
What should you use customer effort score for?
By
Martin Powton
Marketing Manager
12th Aug 2019
Blog
Why email is still vital for CX success
By
Olivier Njamfa
8th Aug 2019
Blog
The digital natives are here – are you ready?
By
ValurSvansson
Principal Consultant - Customer Op's...
7th Aug 2019
Blog
Best reply to customer feedback? It’s not “sorry"
By
Forrester
Independent research and advisory firm
6th Aug 2019
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Voice assistants: How marketers can leverage voice
By
ianbooth
Digital Marketing Executive
6th Aug 2019
Blog
Hyper personalisation unlocks customer experience
By
mattchadd
Project Management Director
5th Aug 2019
Blog
Improving CX with text analytics and emotion
By
Smitha Chunduri
EMEA Director, Analytics and Insights
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