Blog
By
Forrester
Independent research and advisory firm
The new love triangle consists of customers, brands and data protection officers. You’re intrigued, aren’t you? Admit it! What an earth has...
As the challenges for high street retailers continue, there’s no doubt that frontline staff could do with some reassurance that there’s a...
1
When I first saw buttons at Heathrow that let travelers give instant feedback on how they were feeling, I laughed. Measuring and refining...
Each of us has a time when we decide and a time when we act. Once we act, we pass the point of no return on our decision. In other words,...
Blog
By
Chris_Orlob
Senior Director of Product Marketing
Blog
By
Peter Dorrington
European Director of Customer Insights