16th Jul 2018
Blog

How AI can transform your NPS surveys

By
Martin Powton
Marketing Manager
Artificial intelligence
16th Jul 2018
Blog

Why Don’t Customers Buy After They Say They Will?

By
Colin Shaw
Founder & CEO
Customer experience management
13th Jul 2018
Blog

The 3 major trends impacting customer care

By
BlueOceanContactCenters
Artificial intelligence
13th Jul 2018
Blog

10 tips for slicker call handling & CX

By
Imoyse
Sales Director
Customer experience management
9th Jul 2018
Blog

Customer experience principles: Why bother?

By
Vicky Smith
Co-founder and Director
Customer experience management
9th Jul 2018
Blog

4 ways to use social listening to improve service

By
NataliaHawkins
Customer Success Executive and Writer
Customer journey

Trending

12th Jul 2018
Blog

What the IPG Acxiom deal means for marketers

By
Forrester
Independent research and advisory firm
Marketing measurement

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12th Jul 2018

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As the challenges for high street retailers continue, there’s no doubt that frontline staff could do with some reassurance that there’s a...
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When I first saw buttons at Heathrow that let travelers give instant feedback on how they were feeling, I laughed. Measuring and refining...
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Each of us has a time when we decide and a time when we act. Once we act, we pass the point of no return on our decision. In other words,...
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How to predict the outcome of your sales cycle

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Chris_Orlob
Senior Director of Product Marketing
Sales analytics
8th Jul 2018
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Leadership and performance in the World Cup

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Iain Banks
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Behavioural marketing
6th Jul 2018
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The Power Triangle to improve CX: CIO, CMO and CCO

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Customer experience management
4th Jul 2018
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Predicting future customer value

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Julian Berry
Director
Analytics
4th Jul 2018
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Identifying vulnerable customers

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Martin Ellingham
Respond Senior Product Manager
Customer experience management
4th Jul 2018
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Data transparency after Cambridge Analytica

By
John Mitchison
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Content marketing
3rd Jul 2018
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5 ways to earn & build customer loyalty

By
Al Davidson
Founder/CEO
Customer satisfaction
3rd Jul 2018
Blog

B2B customer success is the new customer service

By
Robert C Johnson
CEO and Co-Founder
B2B
3rd Jul 2018
Blog

The difference between bots, chatbots and AI

By
Jack Barmby
Founder and CEO
Artificial intelligence
2nd Jul 2018
Blog

Which road is your customer experience on?

By
Imoyse
Sales Director
Customer experience management
2nd Jul 2018
Blog

Listening to the mood music with emotion analytics

By
Peter Dorrington
European Director of Customer Insights
Analytics
2nd Jul 2018
Blog

How to encourage customers to buy habitually

By
Colin Shaw
Founder & CEO
Customer experience management