11th Oct 2019
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9th Oct 2019
Customer service organizations turn to robotic process automation (RPA) to provide tactical and short-term fixes to digitize common,...
8th Oct 2019
Part II Of “Why Chatbots Can’t Read Your Mind” Chatbots break down into two parts: the “chat” and the “bot.” Previously , we covered “chat...
8th Oct 2019
It's International Customer Service Week which is a great opportunity to explore these lessons that B2B customer service teams can take...
7th Oct 2019
As chatbots and Al are implemented more and more into call centres, agents are finding their role is changing with customers. Technology...
3rd Oct 2019
Blog
By Independent research and advisory firm
27th Sep 2019
Blog
By Independent research and advisory firm
27th Sep 2019
Blog
By Independent research and advisory firm
26th Sep 2019
Blog
By Independent research and advisory firm
23rd Sep 2019
23rd Sep 2019
Blog
By Director, Customer Experience and Employee...