5th Dec 2019
Blog
By Senior Director, Customer Experience...
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4th Dec 2019
The season of sales is here, and retailers are preparing for an influx of site traffic, store visitors, and (hopefully) purchases. But as...
4th Dec 2019
Automation alone cannot consistently deliver a great customer experience. When it’s seamlessly combined with live agents it can assist by...
4th Dec 2019
I recently described how to tie CX to revenue in a measurement system. Admittedly, it’s a little complex (though very doable; we do it...
4th Dec 2019
3
At heart, customer experience improvement is all about finding those places in the experience where pain exists, and where customers feel...
2nd Dec 2019
26th Nov 2019
26th Nov 2019
Blog
By Senior Solutions Consultant
25th Nov 2019