Blog
By
Martin Wyatt
VP, Sales, EMEA West Unified Communications...
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I am writing this as I travel back from Austin, Texas, following my first experience of SXSW. For those who haven’t been, SXSW is an eleven...
The benefits of a CRM platform are fairly well understood. It allows organisations to grow revenue, improve customer service and retention...
The concept of “customer churn”, or a customer leaving your business, is as old as commerce itself. In free market societies, customers...
We develop emotional intelligence as children once we understand how other people feel. Based on the behavior of a few of our fellow humans...
Blog
By
Forrester
Independent research and advisory firm