Resources
Industry Insights
MyCustomer Connect
Login
Register
Home
Marketing
Sub-categories
Strategy
Technology
Data
Strategy
What needs to be in a marketing plan?
Strategy
How leading CMOs restructure firms to improve CX
Technology
Sponsored
How to choose a Content Mangagement System
Selling
Sub-categories
Sales performance
CRM
Ecommerce
CRM
Sponsored
6 ways CRM can improve your marketing function
CRM
Questions mid-size firms must ask when buying CRM
CRM
The 3 pillars of CRM success
Service
Sub-categories
Management
Contact centres
Channels
Contact centres
Sponsored
Lessons from Tesco Mobile's VoE programme
Channels
Where should chatbots sit in the customer journey?
Channels
How and why you should run a chatbot trial
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
What can your brand do to fight fake reviews?
Loyalty
The key skills customer success managers require
Engagement
This week in CX: Lloyds of London, Alexa & JetBlue
Community
Sub-categories
Blogs
Industry insights
Discuss
Customer experience management
Why A/B testing improves customer experience
Big data
Orchestrate Your Customer Analytics Practice
Communities
What is the Monzo approach to CX?
Hot topics
Sub-categories
Chatbots
Contact centres
Customer emotion
Chatbots
Where should chatbots sit in the customer journey?
Chatbots
How and why you should run a chatbot trial
Chatbots
Sponsored
Can bots and AI help humans eradicate bad service?
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Community
Blogs
2nd Apr 2019
Blog
Behavioural science moves beyond marketing to CX
By
Forrester
Independent research and advisory firm
1st Apr 2019
Blog
This week in CX: Apple, WOW air & British Airways
By
James Dodkins
Customer Experience Rockstar
28th Mar 2019
Blog
Why you must address customer irrationality
By
Colin Shaw
Founder & CEO
28th Mar 2019
Blog
What is XM and which brands are doing it well?
By
Ian McVey
Head of Enterprise Sales, Northern Europe...
28th Mar 2019
Blog
How to use AI for personalised prices
By
Nikolay.Savin
Head of Product
27th Mar 2019
Blog
AI in the contact centre and the impact on CX
By
ValurSvansson
Principal Consultant - Customer Op's...
27th Mar 2019
Blog
Ten ways AI is transforming sales
By
James Isilay
CEO
26th Mar 2019
Blog
How to Engage Gen Z in the Contact Center
By
BlueOceanContactCenters
Advertisement
26th Mar 2019
Blog
Engagement in the age of short attention spans
By
Glenn Fisher
Author, Speaker & Copywriter
25th Mar 2019
Blog
Top Customer Experience Findings in 2018
By
Forrester
Independent research and advisory firm
25th Mar 2019
Blog
This week in CX: McDonald's, Ryanair & Royal Mail
By
James Dodkins
Customer Experience Rockstar
22nd Mar 2019
Blog
Text analytics - Measuring effort effortlessly
By
Fabrice Martin
Chief Product Officer
20th Mar 2019
Blog
Automation is Creating Better Customer Experience
By
Matt Shealy
President
20th Mar 2019
Blog
Time for a wake-up call for CX leaders?
By
Martin Wyatt
VP, Sales, EMEA West Unified Communications...
Show more
