Salesforce automation

Recreating ‘Water Cooler Moments’ with CRM

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Customer experience management

The troublesome teenage years of CX

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Contact centres

Gen Z and your customer self-service

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CX job of the week

CX job vacancy of the week: Your Golf Travel

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Artificial intelligence

You’re going to need a better bot

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Social customer service

How the metaverse will change customer experiences

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B2B

Key insights & 2022 trends for B2B CMOs

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Employee engagement

Self-Scheduling: The answer to agent stress

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CX job of the week

CX vacancy of the week: Oxford University Press

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Customer experience management

Self-perception is key to understanding customers

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Customer experience management

Top tips for improving online accessibility

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Contact centres

True Cloud vs Fake (Hosted) Cloud:

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Customer satisfaction

Business is driven by customers not administration

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Culture

Combat disruption fatigue with purpose

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