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Blogs
Salesforce automation
9th Jun 2022

Recreating ‘Water Cooler Moments’ with CRM

by
John Cheney
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Customer experience management
8th Jun 2022

The troublesome teenage years of CX

by
Forrester
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Contact centres
7th Jun 2022

Gen Z and your customer self-service

by
Mandy Reed
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CX job of the week
7th Jun 2022

CX job vacancy of the week: Your Golf Travel

by
Rhys Fisher
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Artificial intelligence
6th Jun 2022

You’re going to need a better bot

by
Dragoradknezi
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Social customer service
6th Jun 2022

How the metaverse will change customer experiences

by
Dave O'Flanagan
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B2B
1st Jun 2022

Key insights & 2022 trends for B2B CMOs

by
Forrester
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Employee engagement
1st Jun 2022

Self-Scheduling: The answer to agent stress

by
Magnus Geverts
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CX job of the week
31st May 2022

CX vacancy of the week: Oxford University Press

by
Rhys Fisher
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Customer experience management
26th May 2022

Self-perception is key to understanding customers

by
Colin Shaw
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Customer experience management
25th May 2022

Top tips for improving online accessibility

by
Doug Cunningham
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Contact centres
25th May 2022

True Cloud vs Fake (Hosted) Cloud:

by
Magnus Geverts
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Customer satisfaction
24th May 2022

Business is driven by customers not administration

by
Nicholas Watkis
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Culture
24th May 2022

Combat disruption fatigue with purpose

by
Gagandeep Gadri
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Voice of the Customer
30th Jun 2022

NPS is still the best CX metric we have!

by
Maurice Fitzgerald
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Engagement
28th Jun 2022

How Primark's digital shift could harm its CX

by
Neil Davey
Voice of the Customer
30th Jun 2022

NPS is still the best CX metric we have!

by
Maurice Fitzgerald

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