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Blogs
Salesforce automation
9th Jun 2022
Recreating ‘Water Cooler Moments’ with CRM
by
John Cheney
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Customer experience management
8th Jun 2022
The troublesome teenage years of CX
by
Forrester
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Contact centres
7th Jun 2022
Gen Z and your customer self-service
by
Mandy Reed
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CX job of the week
7th Jun 2022
CX job vacancy of the week: Your Golf Travel
by
Rhys Fisher
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Artificial intelligence
6th Jun 2022
You’re going to need a better bot
by
Dragoradknezi
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Social customer service
6th Jun 2022
How the metaverse will change customer experiences
by
Dave O'Flanagan
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B2B
1st Jun 2022
Key insights & 2022 trends for B2B CMOs
by
Forrester
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Employee engagement
1st Jun 2022
Self-Scheduling: The answer to agent stress
by
Magnus Geverts
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CX job of the week
31st May 2022
CX vacancy of the week: Oxford University Press
by
Rhys Fisher
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Customer experience management
26th May 2022
Self-perception is key to understanding customers
by
Colin Shaw
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Customer experience management
25th May 2022
Top tips for improving online accessibility
by
Doug Cunningham
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Contact centres
25th May 2022
True Cloud vs Fake (Hosted) Cloud:
by
Magnus Geverts
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Customer satisfaction
24th May 2022
Business is driven by customers not administration
by
Nicholas Watkis
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Culture
24th May 2022
Combat disruption fatigue with purpose
by
Gagandeep Gadri
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