Ageas has also promoted their Chief Customer Officer to the position of CEO
net promoter score
What marketing channels you use for your business growth.
Their prevalence, frequency, and impact on contact center metrics; approaches and solutions
A complaint is a moment of truth for the customer, but an opportunity to engender loyalty for you
What tips to you have for starting on this path?
Looking for networking and learning opportunities in 2017
Can you train employees to be empathetic?
Help me in improving my strategies to overcome market changes
Where do you get the most marketing bang for buck?
I need help choosing a CRM
Seeking a good CRM implementation case study
Best Practice for Unqualified Outbound Leads
Help us pick the right 'Like' icon for Discuss
Improving Healthcare Communication
Advice needed on launching a customer enewsletter
Looking for support in designing a mobile solution
ASDA online customer services overseas
Customer service principles vs company values
New to My Customer
Need marketing contact of c level
Customer data capture. Share your best examples!
