Latest insights

Talkdesk
By Talkdesk | 30th Apr 2019

Talkdesk innovations to power Via phone support

SAN FRANCISCO, April 30, 2019 — Talkdesk , the cloud contact center for innovative enterprises, today announced that Via, the leading provider and...
Talkdesk
By Talkdesk | 20th May 2019

Talkdesk announces Talkdesk Agent Assist

Latest product launch from Talkdesk offers contact centers an innovative tool to reduce agent effort and improve customer experience quality through...
Talkdesk
By Talkdesk | 15th May 2019

Talkdesk wins ICMI Global Contact Center Award

Award recognizes the provider with strongest commitment to improving customer experience through innovative solutions SAN FRANCISCO, May 15, 2019 —...
The European Contact Centre and Customer Service Awards

ECCCSAs 2019 are now open for entries

Hailed the greatest awards in the customer contact industry, the European Contact Centre and Customer Service Awards 2019 are now taking nominations...
eGain
By eGain | 29th Apr 2019

eGain Makes Disruptive, Free Chatbot Offer

DX19 attendees will get a free, starter version of eGain’s omnichannel virtual assistant for Apple Business Chat, Facebook Messenger, SMS, and...
Talkdesk
By Talkdesk | 9th Apr 2019

Mitel and Talkdesk partner

Strategic partnership launches with Mitel MiCloud Connect CX so organizations of all sizes can fully leverage the public cloud to quickly deploy...
Talkdesk
By Talkdesk | 24th Apr 2019

UK retailer David Phillips chooses Talkdesk

Largest furnishing and specialist services in U.K. to improve agent and customer satisfaction with move to Talkdesk flexible and reliable cloud...
TTEC
By TTEC | 21st Mar 2019

TTEC reports significant growth across Europe

TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases, and looks forward to sharing details during...
eGain
By eGain | 20th Mar 2019

Consumers Love Messaging for Customer Service

YouGov survey of US and UK consumers reveals that lack of consistent omnichannel experience is the biggest hurdle to faster adoption of messaging for...
Talkdesk
By Talkdesk | 5th Mar 2019

GridWorks selects scalable Talkdesk cloud solution

Talkdesk implementation results in hold, handle and abandon rate reductions for growing operation with hundreds of seats SAN FRANCISCO, March 5, 2019...
Talkdesk
By Talkdesk | 11th Mar 2019

Talkdesk showcases personalized, context-driven CX

Talkdesk highlights product innovation, features customer experience theater presentations and demonstrations and competes for two Best of Enterprise...
InMoment
By InMoment | 19th Feb 2019

CX trends report: UK leads social responsibility

Consumers and brands aligned on importance of doing good; outpace US and Australia Study also reveals opportunities for brands to improve customer...
TTEC
By TTEC | 5th Feb 2019

TTEC Establishes CX Operations in Greece

TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services company focused on the design, implementation and...
[24]7.ai
By [24]7.ai | 10th Oct 2018

[24]7.ai CEO PV Kannan Honored by Goldman Sachs

Kannan among 100 Most Intriguing Entrepreneurs at 2018 Builders + Innovators Summit San Jose, Calif.– Oct 17, 2018 — Goldman Sachs (NYSE:GS) is...
[24]7.ai
By [24]7.ai | 14th Nov 2018

[24]7.ai Blends Chatbots & Humans

New intent confirmation capability in [24]7 AIVA increases self-service completion rates up to 70 percent San Jose, Calif. – Nov. 14th, 2018 — [24]7...
MaritzCX
By MaritzCX | 16th Jan 2019

MaritzCX feels increasing interest in CX solutions

London, 16th January 2019 - Customer Experience Management continues to gain in importance. "More and more companies are recognizing the value of...
TTEC
By TTEC | 12th Dec 2018

TTEC Celebrates 2018 Success with Seven Award Wins

London, 12th December 2018 - TTEC (Tee-tek), a leading global customer experience services company focused on the design, implementation and delivery...
MaritzCX
By MaritzCX | 10th Dec 2018

MaritzCX expands footprint into New Zealand

Global CX management technology company expands New Zealand footprint Ranked as Leader in Customer Feedback Management Platforms, Q4, 2018 Evaluation...
The European Contact Centre and Customer Service Awards

ECCCSA18 raises over £6k for JDRF

The European Contact Centre and Customer Service Awards 2018 (#ecccsa18) raised £6,148 for JDRF at its awards evening in London. The money raised...
The European Contact Centre and Customer Service Awards

Winners announced at the ECCCSAs 2018

Last week Evolution in Battersea Park hosted the European Contact Centre and Customer Service Awards 2018 with finalists travelling from across...

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