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Who we work with

Founded in 2002 by Customer Experience thought leader Colin Shaw, Beyond Philosophy has since become a world leader consultancy & training organization dedicated to move their client's experience to the next level.

Brainfood was formed in 2008 by Martin Hill-Wilson, an independent consultant with a long-standing track record in customer engagement strategy and implementation. Martin was involved in the very first wave of contact centre implementation during...

Designers and implementers of brilliant customer experiences by helping companies to really listen and act on what customers know

Calabrio enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. The new Calabrio ONE empowers agents and management alike with a smarter approach, combining the best of both Teleopti WFM and Calabrio WFM...

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel...

We are a strategic customer experience practice with more than 20 years of experience collaborating with international firms across four continents.

Coveo personalizes every digital experience for customers, partners, dealers, and employees. Coveo combines unified search, analytics and machine learning to deliver relevant information and recommendations across every business interaction, making...

Cp2experience is a specialist customer experience consulting and training company. We help clients transform their customer experience in order to differentiate their brand, turn customers and employees into advocates and drive profitable growth. We...

Flexible, scalable, & secure conversational AI for digital support

Ian Golding, founder of Customer Experience Consultancy, is a Certified Customer Experience Professional and Customer Experience Specialist. A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement,...

It’s time to celebrate your impact as a customer experience champion.

I help businesses grow by delighting their customers. I drive cultural and business change so you better understand and meet customer needs and turn a positive experience into loyalty and growth. Service options include workshops / masterclasses, CX...

DispatchTrack’s story begins with two entrepreneurs and a couch. After a smooth experience buying new living room furniture for their home, Shailu Satish and Satish Natarajan were surprised by the complete lack of transparency in the delivery...

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer...

We strategize and transform your organization, helping to develop your enterprise culture and strategies, your people, your customer experience, your service offerings excellence, and your product catalogs.

The Ei Evolution Summit + isn’t your regular event. It is a two-part, five-month long schedule of talks, workshops and expert interviews culminating in a two-day summit. A first-of-its-kind event that puts CX, EX and RX together with global...

A strong track record of helping our 250+ clients succeed. With over 30 years in the business, our services have evolved alongside the needs of our clients, including some of the world’s most successful brands across the financial services,...

Want to be part of a community that is committed to working together to improve customer and employee experience across Europe? Want to be part of a European customer experience focused professional network that will help you build your professional...

On-site and remote training, speaking, and workshops to help you create an amazing experience that keeps your customers coming back again and again.

Forrester is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth.

Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique the first customer we figure out is you. Forsta is the new frontier of customer experience and research technology — a...

Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to setup and frustrating to use. Countless hours are wasted trying to customize these solutions and they often require expensive professional...

Finding and selecting the right Client Success solution for your business can be an intense, time-consuming endeavor. After all, Customer Success can make or break your business, which means the system you choose to manage it can do the same. That’s...

Gartner, Inc. delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. Our unmatched combination of...

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on...

Global CEM (Global Customer Experience Management Organization) helps companies to create effective customer experience. Our CEM methodologies combine the art and science of CEM in assessing and delivering branded and total customer experience (TCE...

End-to-end testing and assurance solutions for contact centers

Heart of the Customer cuts through the noise to identify what is most critical to improve both business and customer outcomes. We work with our clients to create a strong sense of urgency to improve the customer experience and to engage a powerful...

Where are you on your CX journey? Have you just started, or is your organization ready to move to the next generation of CX? Just starting or unsure how to continue moving forward? We can help you start and accelerate your journey by establishing...

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company's cloud-native XI Platform is engineered with data...

We've been capturing mobile data since before the first iPad was born. Intouch was founded in 1992 and was the first market research company to develop kiosks to collect mobile electronic data in the field. Originally, a lot of people knew us as "...

iPerceptions is a leading digital customer research company that is evolving digital analytics, enriching marketing technologies and improving customer experience for over 1,500 brands across 80 countries.

Khoros CX Insights sits on top of all your customer communication platforms to provide a single view of all customer conversations and comments, normalising and classifying the data for comprehensive CX analysis.

The services of Laughlin Consultancy Ltd are delivered by Paul Laughlin. With over 20 years of experience in creating and leading data & analytics teams, Paul now focusses on helping other leaders master ‘The People side of Data & Analytics...

For 15 years we’ve loved working with clients to arrive at better outcomes. Customer Experience Management is an essential process to ensure customer priorities lead to improved customer experiences, which increase customer commitment. Whilst the...

McorpCX helps drive customer and employee experience-led business success to better compete in today’s digital-first but not digital only multichannel, customer-centric world. Independently recognized as a top customer experience services and...

Your customers are interacting with your brand 24/7, sharing experiences on social networks, blogs, and community pages. Are they singing your praises or inciting a virtual mob? ModSquad ensures the success and well-being of your brand in the...

Through a powerful combination of our technology, people and partners, we help organisations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centres to win every customer interaction,...

Odigo cloud omnichannel interactions hub offers Customer Experience as it was meant to be. Seamless Customer Experience. Automated back-end. Self-service bots. Contact Centre Efficiency. Increased satisfaction. 25 years of innovation.

I'm a leading global Trainer in Contact Centers, Customer Service & Customer Experience. For 21 years I’ve helped & inspired people all over the world through workshops and industry talks. And in thousands of testimonials - our most...

With a whole load of channels to toggle between and the public always watching, delivering social customer care and marketing content that knocks their socks off is no easy feat. But what if you could enhance your tech stack with one powerful...

Pega provides a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from...

RingCentral offers a better way to connect employees with customers

Sabio Group, delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint,...

Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of...

As the market leader in enterprise application software, SAP is at the center of today’s business and technology revolution. Our innovations enable more than 296,000 customers worldwide to work together more efficiently and use business insight more...

Passion for the relationship between businesses and consumers Our mission is to revolutionise that relationship by empowering brands to own the experience and market in the context of customer interactions. Sitecore was started in...

Solvemate enables brands to deliver quality customer service through meaningful conversations. Their customer service automation platform is powered by smart conversational AI that allows companies to create highly personalised chatbot conversations...

Innovation is at the heart of what we do Our story began back in the 1980s, when our Founder Dr Tony Robinson, pioneered the approach of applying neural networks to speech recognition, demonstrating that neural networks greatly...

Helping organisations drive shareholder value by delivering better experiences for customers, employees and partners.

Success Chain helps customer success leaders build and deliver impactful customer success programs.

Gerry Brown aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He can help you breathe life into your customer service operations and customer experience strategy by ensuring that your strategy, people and...

The greatest awards in the customer contact industry. For more information visit, www.ecccsa.com . In its 21st year, the European Contact Centre & Custmer Service Awards (ECCCSAs) is the longest running and largest awards programme in the...

We are an expert training provider for corporate companies who want to excel in customer experience.

Customers don’t talk to you because they like you, they talk to you because they need something; they need it now and on the platform that suits them. At Thunderhead we join up web, mobile, high street and contact centre customer experiences,...

In the always on, omnichannel world in which we live designing, building and operating captivating experiences across every channel, every interaction, every day – that’s not so simple. We have built our business to strengthen the crucial...

UserTesting is an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why.

Ventrica is a leading European award-winning, outsourced customer management business that delivers omnichannel and multilingual customer service for blue-chip brands. Significant investment in people, automation and digital contact centre...

Vonage is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together...

I help you to quantifiably increase revenue, reduce costs, improve satisfaction, and reduce attrition (churn).

At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.

At Zoho, software is our craft and passion. We create beautiful software to solve business problems. Over the past decade of our journey, the Zoho suite has emerged to be a leader in the cloud and on your devices. As much as we love software, it is...

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer...