The latest updates from customer service and experience brands. Industry Insights

The latest updates from customer service and experience brands.

News, press and product launches from MyCustomer's partner network.

Latest insights

eGain
By eGain | 2nd Jun 2021

Family Court advances digital citizen engagement

Sunnyvale, CA (June 2, 2021): eGain (NASDAQ: EGAN ), the leading cloud platform for customer engagement automation, today announced that the Family...
TTEC
By TTEC | 20th May 2021

TTEC EMEA Win 2 Customer Centricity Awards

TTEC, one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions, has been awarded 2...
The European Contact Centre and Customer Service Awards
By The European Contact Centre and Customer Service Awards | 14th May 2021

New Chair of Judges as ECCCSAs 21 open for entries

The greatest awards programme in the European customer contact industry, the European Contact Centre & Customer Service Awards 2021, has opened...
Genesys
By Genesys | 13th May 2021

Genesys appoints Helen Briggs as SVP for EMEA

Technology sales leader joins Genesys to drive cloud business growth across the region LONDON — May 11, 2021 — Genesys , a global leader in cloud...
Ei Evolution Summit+
By Ei Evolution Summit+ | 4th May 2021

The Ei Evolution Summit+ launches - MyC discount

Today is May the 4th (be with you), the international day of wishing people success. Today also marks the launch of a new global conference in a...
eGain
By eGain | 20th Apr 2021

Goodyear rolls out digital customer service

Sunnyvale, CA (April 20, 2021): eGain (NASDAQ: EGAN ), the leading cloud platform for customer engagement automation, today announced that The...
NICE inContact
By NICE inContact | 7th Apr 2021

NICE inContact CXone accelerates growth

Doubling in-region CXone resources to service a record number of new customers across all verticals, including government, healthcare, energy and...
European Customer Experience Organization
By European Customer Experience Organization | 6th Apr 2021

ECXO: An open, inclusive and diverse community

Launching earlier this year, the European Customer Experience Organization (ECXO) is an open, free access, professional community that aims to bring...
eGain
By eGain | 1st Apr 2021

Retailer automates digital shopper engagement

Sunnyvale, CA (April 1, 2021): eGain (NASDAQ: EGAN ), the leading cloud platform for customer engagement automation, today announced that a fast-...
TTEC
By TTEC | 26th Mar 2021

TTEC wins treble at the 2021 GSA UK Awards

TTEC, a leading Customer Experience as a Service (CXaaS) solution provider for many of the world's most iconic and disruptive brands, has been...
TTEC
By TTEC | 22nd Mar 2021

TTEC's Iain Banks wins Director of the Year Award

TTEC, a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced today that Iain...
The European Contact Centre and Customer Service Awards
By The European Contact Centre and Customer Service Awards | 19th Mar 2021

Winners of the ECCCSAs announced to record crowd

Shell Energy Retail wins Best Pan-European Contact Centre at the European Contact Centre and Customer Service Awards (ECCCSA) 20th edition with the...
eGain
By eGain | 17th Mar 2021

Legacy IVRs fail to deliver good experiences

SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service...
TTEC
By TTEC | 17th Mar 2021

TTEC EMEA Named Best New Contact Centre at ECCCSAs

TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been awarded 2...
NICE inContact
By NICE inContact | 9th Mar 2021

NICE inContact CXone Adds First-of-its-Kind AI

Spring 2021 release features real-time agent guidance, no-code self-service bots and journey optimization SALT LAKE CITY, March 9, 2021 – NICE...
NICE inContact
By NICE inContact | 11th Mar 2021

NICE inContact Helps Companies Apply Smarter AI

8 in 10 consumers strongly prefer to do business with companies that offer integrated self-service options according to NICE inContact annual...
eGain
By eGain | 3rd Mar 2021

GreenPath launch unique Virtual Financial Coach™

The Virtual Financial Coach provides trusted, empathetic financial guidance and advice at scale through eGain’s award-winning Artificial Intelligence...
European Customer Experience Organization
By European Customer Experience Organization | 3rd Mar 2021

European Customer Experience Organization launches

Today, we are pleased to announce the launch of the European Customer Experience Organization (ECXO), a free, open access, professional, social...
The European Contact Centre and Customer Service Awards
By The European Contact Centre and Customer Service Awards | 25th Feb 2021

ECCCSAs to celebrate 20th edition

The winners of the European Contact Centre and Customer Service Awards (ECCCSA) 20th edition will be announced next month and the organisers are...
NICE inContact
By NICE inContact | 27th Jan 2021

NICE Introduces New Microsoft Teams Integration

Customers can access CXone contact center controls from Teams for frictionless collaboration and use NICE Engage real-time recording to ensure...

Who we work with

Adobe
Adobe is changing the world though digital experiences. We help our...
Alterian
Alterian is a leading provider of cross-channel campaign and real...
Beehive
We are a boutique insight agency, delivering bespoke global VOC...
Beyond Philosophy
Founded in 2002 by Customer Experience thought leader Colin Shaw,...
Bronto Software
Bronto Software, a NetSuite company (NYSE: N), provides a cloud-based...
Calabrio
Calabrio enriches human interactions with its analytics-driven...
Confirmit
Confirmit enables organisations to develop and implement Voice of the...
CX Leader of the Year
It’s time to celebrate your impact as a customer experience champion.
Ei Evolution Summit+
The Ei Evolution Summit + isn’t your regular event. It is a two-part...
European Customer Experience Organization
Want to be part of a community that is committed to working together...
Gartner
Gartner is the world's leading information technology research and...
Genesys
Genesys® powers 25 billion of the world’s best customer experiences...
Infor
With over 90,000 customers in more than 170 countries, Infor deploys...
InMoment
InMoment™ is the leader in Experience Intelligence (XI), transforming...
iperceptions
iPerceptions is a leading digital customer research company that is...
MaritzCX
What matters the most in any customer experience initiative is that...
Microsoft
Microsoft offers a full range of software focused on delivering...
Microsoft Dynamics
Microsoft Dynamics offers a full range of software focused on...
NICE inContact
Through a powerful combination of our technology, people and partners...
NICE | nexidia
At NICE, we protect people’s money, ensure their safety and...
Nuance
At Nuance, we believe in the power of intelligent systems, and quite...
ResponseTek
Lots of companies can help you capture Voice Of the Customer (VOC)...
RingCentral
What we do We work with our customers to reimagine the world of...
Royal Mail Data Services
Royal Mail Data Services is the specialist data business of Royal...
Sabio
Sabio Group, delivers solutions and services that seamlessly combine...
Salesforce.com
Salesforce is a customer relationship management solution that brings...
Smoke Customer Intelligence
Smoke Customer intelligence is a VOC technology company that provide...
SugarCRM
SugarCRM enables businesses to create extraordinary customer...
Talkdesk
Talkdesk Enterprise Cloud Contact Center empowers companies to make...
The European Contact Centre and Customer Service Awards
The greatest awards in the customer contact industry. For more...
TTEC
In the always on, omnichannel world in which we live designing,...
UserTesting
UserTesting is an on-demand human insight platform that quickly gives...
Vonage
Vonage is redefining business communications. True to our roots as a...
West Unified Communications Services
As a leading global provider of hosted customer contact centre and...
Zendesk
At Zendesk, our goal is to help bring companies and their customers...
[24]7.ai
[24]7.ai is redefining the way companies interact with consumers...