The latest updates from customer service and experience brands. Industry Insights

The latest updates from customer service and experience brands.

News, press and product launches from MyCustomer's partner network.

Latest insights

Talkdesk
By Talkdesk | 1st Aug 2019

Talkdesk wins Best Contact Centre Platform in 2019

UC Awards, presented by UC Today, celebrates innovation and success in customer experience industry SAN FRANCISCO, August 1, 2019 — Talkdesk®, Inc...
Talkdesk
By Talkdesk | 21st May 2019

Trivago Hotel Relations books Talkdesk

Talkdesk easy customizations, Salesforce integration and system scalability are key components to winning trivago business SAN FRANCISCO, May 21,...
Talkdesk
By Talkdesk | 13th Aug 2019

John Paul concierge services move to Talkdesk

John Paul, #1 luxury concierge services firm, moves to Talkdesk Exclusive provider of luxury and premium loyalty solutions chooses a new contact...
Confirmit
By Confirmit | 14th Aug 2019

Industry expert promoted to Confirmit consult lead

Appointment marks continued focus on best practice and partnership London, UK, New York, NY and Oslo, Norway: 14th August 2019: Confirmit has...
8x8
By 8x8 | 12th Aug 2019

8x8 Partners with CLC World Partners

Resort Operator Moving to 8x8 Solution for 170 Contact Centre Agents London – 12th August 2019 – 8x8, a leading Software-as-a-Service provider of...
The European Contact Centre and Customer Service Awards
By The European Contact Centre and Customer Service Awards | 9th Aug 2019

ECCCSAs 2019 Finalists announced; tickets on sale

The European Contact Centre and Customer Service Awards (ECCCSA) 2019 Finalists have been announced amidst growing speculation that the Awards...
eGain
By eGain | 29th Jul 2019

A-dec Selects eGain for AI Customer Support

Sunnyvale, CA (July 25, 2019): eGain (NASDAQ: EGAN ), the leading provider of cloud-based customer engagement solutions, today announced that A-dec,...
MaritzCX
By MaritzCX | 23rd Jul 2019

Allianz appoint MaritzCX as partner for CX program

London, 23rd July 2019. MaritzCX, the leading provider of customer experience software and service solutions, supports Allianz in further...
eGain
By eGain | 25th Jul 2019

A-dec Picks eGain for AI-Powered Customer Support

Sunnyvale, CA (July 25, 2019): eGain (NASDAQ: EGAN ), the leading provider of cloud-based customer engagement solutions, today announced that A-dec,...
The European Contact Centre and Customer Service Awards
By The European Contact Centre and Customer Service Awards | 22nd Jul 2019

ECCCSA has more nominations than ever before!

A record number of nominations has been verified as the deadline passed for entering the European Contact Centre and Customer Service Awards 2019...
The European Contact Centre and Customer Service Awards
By The European Contact Centre and Customer Service Awards | 20th Jun 2019

Ann-Marie Stagg recognised with Award by CCC

Ann-Marie Stagg, CEO of the Call Centre Management Association (CCMA), has been recognised for her outstanding contribution to the contact centre...
Talkdesk
By Talkdesk | 30th Apr 2019

Talkdesk innovations to power Via phone support

SAN FRANCISCO, April 30, 2019 — Talkdesk , the cloud contact center for innovative enterprises, today announced that Via, the leading provider and...
Talkdesk
By Talkdesk | 20th May 2019

Talkdesk announces Talkdesk Agent Assist

Latest product launch from Talkdesk offers contact centers an innovative tool to reduce agent effort and improve customer experience quality through...
Talkdesk
By Talkdesk | 15th May 2019

Talkdesk wins ICMI Global Contact Center Award

Award recognizes the provider with strongest commitment to improving customer experience through innovative solutions SAN FRANCISCO, May 15, 2019 —...
The European Contact Centre and Customer Service Awards
By The European Contact Centre and Customer Service Awards | 3rd May 2019

ECCCSAs 2019 are now open for entries

Hailed the greatest awards in the customer contact industry, the European Contact Centre and Customer Service Awards 2019 are now taking nominations...
eGain
By eGain | 29th Apr 2019

eGain Makes Disruptive, Free Chatbot Offer

DX19 attendees will get a free, starter version of eGain’s omnichannel virtual assistant for Apple Business Chat, Facebook Messenger, SMS, and...
Talkdesk
By Talkdesk | 9th Apr 2019

Mitel and Talkdesk partner

Strategic partnership launches with Mitel MiCloud Connect CX so organizations of all sizes can fully leverage the public cloud to quickly deploy...
Talkdesk
By Talkdesk | 24th Apr 2019

UK retailer David Phillips chooses Talkdesk

Largest furnishing and specialist services in U.K. to improve agent and customer satisfaction with move to Talkdesk flexible and reliable cloud...
TTEC
By TTEC | 21st Mar 2019

TTEC reports significant growth across Europe

TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases, and looks forward to sharing details during...
eGain
By eGain | 20th Mar 2019

Consumers Love Messaging for Customer Service

YouGov survey of US and UK consumers reveals that lack of consistent omnichannel experience is the biggest hurdle to faster adoption of messaging for...

Who we work with

8x8
8x8 cloud solutions help businesses transform their customer and...
Adobe
Adobe is changing the world though digital experiences. We help our...
Alterian
Alterian is a leading provider of cross-channel campaign and real...
Beehive
We are a boutique insight agency, delivering bespoke global VOC...
Bronto Software
Bronto Software, a NetSuite company (NYSE: N), provides a cloud-based...
Confirmit
Confirmit enables organisations to develop and implement Voice of the...
CX Leader of the Year
It’s time to celebrate your impact as a customer experience champion.
Gartner
Gartner is the world's leading information technology research and...
Genesys
Genesys® powers 25 billion of the world’s best customer experiences...
Infor
With over 90,000 customers in more than 170 countries, Infor deploys...
iperceptions
iPerceptions is a leading digital customer research company that is...
Kapiche
Kapiche is on a mission to help organisations understand and...
Microsoft
Microsoft Dynamics offers a full range of software focused on...
Microsoft Dynamics
Microsoft Dynamics offers a full range of software focused on...
Nuance
At Nuance, we believe in the power of intelligent systems, and quite...
Rant & Rave
Rant & Rave provides customer engagement solutions with a...
ResponseTek
Lots of companies can help you capture Voice Of the Customer (VOC)...
RingCentral
What we do We work with our customers to reimagine the world of...
Royal Mail Data Services
Royal Mail Data Services is the specialist data business of Royal...
Sabio
Sabio Group delivers solutions and services that seamlessly combine...
SDL
SDL brings your brand to the world, and the world to your brand. We...
SugarCRM
SugarCRM enables businesses to create extraordinary customer...
Talkdesk
Talkdesk Enterprise Cloud Contact Center empowers companies to make...
TTEC
In the always on, omnichannel world in which we live designing,...
West Unified Communications Services
As a leading global provider of hosted customer contact centre and...
Zendesk
At Zendesk, our goal is to help bring companies and their customers...
[24]7.ai
[24]7.ai is redefining the way companies interact with consumers...