The latest updates from customer service and experience brands. Industry Insights

The latest updates from customer service and experience brands.

News, press and product launches from MyCustomer's partner network.

Latest insights

eGain
By eGain | 6th Feb 2020

eGain partners with Avaya

Sunnyvale, CA (February 6, 2020): eGain (NASDAQ: EGAN ), the leading provider of omnichannel customer engagement solutions, today announced that it...
TTEC
By TTEC | 23rd Jan 2020

TTEC announces new contract win with Volkswagen

LONDON, 23 January 2020—TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design,...
MaritzCX
By MaritzCX | 17th Dec 2019

MaritzCX receives best partner status from Gartner

London, 17th December 2019 – MaritzCX closes 2019 with recognition for its enterprise-grade experience management platform and in-house professional...
Sabio
By Sabio | 13th Jan 2020

Sabio extends European CX capability

Addition of Team vision confirms Sabio as a leading independent CX solutions provider in Western Europe. Sabio Group has announced the acquisition of...
Sabio
By Sabio | 10th Dec 2019

Jonathan Gale appointed as Sabio Group CEO

Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer Experience market. To...
MaritzCX
By MaritzCX | 10th Dec 2019

Petplan taps MaritzCX technology to up win rate

London, 10th December 2019 – Petplan, working with MaritzCX, introduced an automated identification of a ‘hot leads’ group feature, which is...
Sabio
By Sabio | 5th Dec 2019

DAS UK selects Sabio Cloud CX platform

Sabio transitions legacy DAS UK telephony/workforce optimisation systems to scalable hosted infrastructure, unlocking significant capex savings in...
Sabio
By Sabio | 25th Jul 2019

Leeds Council selects Sabio to provide solution

Automated post call survey tool enables precise CSAT analysis, helping the council to optimise engagement across key customer-facing activities Leeds...
Sabio
By Sabio | 30th Oct 2019

Authenticity:the key to successful Digital Service

Sabio identifies 8 key steps to help organisations achieve authenticity across key digital channels such as Virtual Assistants and Chatbots Digital...
Sabio
By Sabio | 2nd Dec 2019

Sabio signs partnership with Dutch mobile provider

Leading CX solutions specialist to provide operational support for contact centre activities across the Netherlands Sabio to manage and optimise...
Sabio
By Sabio | 3rd Dec 2019

CX frustrations in 2020

Conversational User Interfaces, smarter Journey Analytics and augmented voice set to reduce CX frustrations in 2020 Brands need to look beyond...
Sabio
By Sabio | 5th Dec 2019

Join Sabio at the Brewery, for Disrupt CX 2020

We know that customer service for many organisations remains impersonal, disjointed and inefficient. Our mission is to improve this by working with...
TTEC
By TTEC | 28th Nov 2019

TTEC awarded as employer and CX firm of the year

London, 28th November 2019; TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design,...
The European Contact Centre and Customer Service Awards
By The European Contact Centre and Customer Service Awards | 28th Nov 2019

The ECCCSA 2019 winners are announced

The winners of the largest and most credible awards programme in Europe dedicated to the customer contact industry were announced last night in...
TTEC
By TTEC | 27th Nov 2019

TTEC named Outsourced Contact Centre of the Year

London, 27th November 2019; TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design,...
MaritzCX
By MaritzCX | 30th Oct 2019

Subaru selects MaritzCX platform to accelerate ROI

London—October 30, 2019—Following a competitive internal review and third-party evaluation, the MaritzCX Platform defeated four challenger solutions...
eGain
By eGain | 17th Oct 2019

eGain Reimagines Omnichannel Customer Engagement

Sunnyvale, CA (October 15, 2019): eGain (NASDAQ: EGAN ), the leading provider of omnichannel customer engagement solutions, today announced major...
eGain
By eGain | 25th Sep 2019

eGain makes disruptive free chatbot offer

Sunnyvale, CA (September 25, 2019): eGain (NASDAQ: EGAN ), the leading provider of omnichannel customer engagement solutions, is offering free,...
Talkdesk
By Talkdesk | 24th Jul 2019

Housecall Pro moves hundreds of agents to Talkdesk

Flexibility to expand seats and add features through clicks, not code, elevates Talkdesk over cloud and on-premises competitors SAN FRANCISCO, July...
Talkdesk
By Talkdesk | 19th Aug 2019

EmployBridge moves hundreds of agents to Talkdesk

Talkdesk replaces first-generation cloud provider with rare combination of cutting-edge solutions and AI-driven Talkdesk Agent Assist EmployBridge to...

Who we work with

Adobe
Adobe is changing the world though digital experiences. We help our...
Alterian
Alterian is a leading provider of cross-channel campaign and real...
Beehive
We are a boutique insight agency, delivering bespoke global VOC...
Bronto Software
Bronto Software, a NetSuite company (NYSE: N), provides a cloud-based...
Calabrio
Here’s business at the most basic level: an interaction between two...
Confirmit
Confirmit enables organisations to develop and implement Voice of the...
CX Leader of the Year
It’s time to celebrate your impact as a customer experience champion.
eGain
eGain customer engagement solutions deliver digital transformation...
Gartner
Gartner is the world's leading information technology research and...
Genesys
Genesys® powers 25 billion of the world’s best customer experiences...
Infor
With over 90,000 customers in more than 170 countries, Infor deploys...
InMoment
InMoment™ is the leader in Experience Intelligence (XI), transforming...
iperceptions
iPerceptions is a leading digital customer research company that is...
MaritzCX
What matters the most in any customer experience initiative is that...
Microsoft
Microsoft offers a full range of software focused on delivering...
Microsoft Dynamics
Microsoft Dynamics offers a full range of software focused on...
NICE | nexidia
At NICE, we protect people’s money, ensure their safety and...
Nuance
At Nuance, we believe in the power of intelligent systems, and quite...
ResponseTek
Lots of companies can help you capture Voice Of the Customer (VOC)...
RingCentral
What we do We work with our customers to reimagine the world of...
Royal Mail Data Services
Royal Mail Data Services is the specialist data business of Royal...
Sabio
Sabio Group, delivers solutions and services that seamlessly combine...
SDL
SDL brings your brand to the world, and the world to your brand. We...
SugarCRM
SugarCRM enables businesses to create extraordinary customer...
Talkdesk
Talkdesk Enterprise Cloud Contact Center empowers companies to make...
The European Contact Centre and Customer Service Awards
The greatest awards in the customer contact industry. For more...
TTEC
In the always on, omnichannel world in which we live designing,...
UserTesting
UserTesting is an on-demand human insight platform that quickly gives...
Vonage
(NYSE: VG) is redefining business communications. True to our roots...
West Unified Communications Services
As a leading global provider of hosted customer contact centre and...
Zendesk
At Zendesk, our goal is to help bring companies and their customers...
[24]7.ai
[24]7.ai is redefining the way companies interact with consumers...