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Latest brand news
By Sabio |
14th Feb 2022
Sabio Appoints New Head of Workforce Optimisation
Scott Budding takes up the position after more than six years at Business Systems The role will focus on the strategic direction of the organisation’...
By RingCentral |
10th Feb 2022
Vodafone & RingCentral announce partnership
London, UK – February 3, 2022 – Vodafone Business and RingCentral Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications,...
By Calabrio |
8th Feb 2022
Calabrio ONE Leader in G2 Contact Centre Report
Calabrio, the customer experience intelligence company, today announced that Calabrio ONE, the workforce engagement management suite, has been named...
By Forsta |
7th Feb 2022
Press Ganey announces plans to acquire Forsta
Press Ganey , a renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced its plans to...
By Sabio |
24th Jan 2022
Emovis choose Sabio to support cloud migration
Emovis, part of Abertis Mobility Service (AMS), is a leader in toll-based mobility solutions enabling millions of motorists to travel seamlessly...
By eGain |
17th Jan 2022
eGain Achieves FedRAMP Authorization
Sunnyvale, CA [January 12, 2022): eGain Corporation (NASDAQ: EGAN ), a leading cloud platform provider for customer engagement automation, today...
By eGain |
5th Jan 2022
eGain announces 2021 EMEA Partner Award winners
eGain announces 2021 EMEA Partner Award winners Sunnyvale, CA [December 31, 2021): eGain Corporation (NASDAQ: EGAN ), a leading cloud platform...
By eGain |
14th Dec 2021
eGain Announces 2021 NA Partner Award Winners
Sunnyvale, CA [December 13, 2021): eGain Corporation (NASDAQ: EGAN ), a leading cloud platform provider for customer engagement automation, today...
By eGain |
13th Dec 2021
eGain Knowledge Hub™ now available on Five9
Embedded in Five9 Agent Desktop Plus, eGain Knowledge Hub for Five9 delivers proactive knowledge and AI conversational guidance to empower contact...
By Sabio |
9th Dec 2021
Sabio migration to cloud-based contact centre
Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre Sabio to support Benenden Health’s move to cloud contact...
By DMA Awards |
8th Dec 2021
Top prizes announced at the DMA Awards night 2021
Canon scooped the prize for 'Best Customer Journey' at the DMA Awards 2021 last night, beating off strong competition from runner-ups McDonald's. In...
By Genesys |
3rd Dec 2021
Genesys leader in the WFO market
SAN FRANCISCO, Dec. 3, 2021 /PRNewswire/ -- Genesys®, a global cloud leader in customer experience orchestration, has been named a Leader in "The...
By The European Contact Centre and Customer Service Awards |
2nd Dec 2021
UK National Contact Centre Awards open nominations
From today, contact centres across the UK are invited to recognise the outstanding work of their teams and individuals by nominating them in the UK...
By Genesys |
1st Dec 2021
Acquisitions of Pointillist and Exceed.ai
SAN FRANCISCO, Dec. 1, 2021 /PRNewswire/ -- Genesys ®, a global leader in customer experience orchestration, today announced the completion of its...
By Genesys |
30th Nov 2021
Genesys Earns 2021 Great Place to Work
SAN FRANCISCO, Nov. 30, 2021 /PRNewswire/ -- Genesys®, a global cloud leader in customer experience orchestration, today announced that it has been...
By The European Contact Centre and Customer Service Awards |
25th Nov 2021
The ECCCSA 2021 winners are announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer contact industry were announced Tuesday evening in...
By TTEC |
24th Nov 2021
TTEC EMEA wins a Gold award at the ECCCSAs
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced it...
By eGain |
16th Nov 2021
Marquee eGain client bags KM World Reality Award
Sunnyvale, CA (November 16, 2021): eGain Corporation (NASDAQ: EGAN ), a leading cloud platform provider for customer engagement automation, today...
By Genesys |
15th Nov 2021
Google Cloud and Genesys: Connect Experiences
SAN FRANCISCO and SUNNYVALE, Calif., Nov. 15, 2021 /PRNewswire/ -- Genesys®, a global cloud leader in customer experience orchestration, and Google...
By eGain |
3rd Nov 2021
eGain CEO to keynote at knowledge management event
Sunnyvale, CA [November 2, 2021): eGain Corporation (NASDAQ: EGAN ), a leading cloud platform provider for customer engagement automation, today...
Load more
Who we work with
Founded in 2002 by Customer Experience thought leader Colin Shaw, Beyond Philosophy has since become a world leader consultancy & training organization dedicated to move their client's experience to the next level.
Brainfood was formed in 2008 by Martin Hill-Wilson, an independent consultant with a long-standing track record in customer engagement strategy and implementation. Martin was involved in the very first wave of contact centre implementation during...
Designers and implementers of brilliant customer experiences by helping companies to really listen and act on what customers know
Calabrio enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. The new Calabrio ONE empowers agents and management alike with a smarter approach, combining the best of both Teleopti WFM and Calabrio WFM...
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel...
We are a strategic customer experience practice with more than 20 years of experience collaborating with international firms across four continents.
Coveo personalizes every digital experience for customers, partners, dealers, and employees. Coveo combines unified search, analytics and machine learning to deliver relevant information and recommendations across every business interaction, making...
Cp2experience is a specialist customer experience consulting and training company. We help clients transform their customer experience in order to differentiate their brand, turn customers and employees into advocates and drive profitable growth. We...
Flexible, scalable, & secure conversational AI for digital support
Ian Golding, founder of Customer Experience Consultancy, is a Certified Customer Experience Professional and Customer Experience Specialist. A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement,...
It’s time to celebrate your impact as a customer experience champion.
Many businesses know they have great products and services, so they struggle to understand customer dissatisfaction. When this happens, issues remain unresolved and repeat, decreasing satisfaction until customers leave. Delta Swan creates tailored...
eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer...
We strategize and transform your organization, helping to develop your enterprise culture and strategies, your people, your customer experience, your service offerings excellence, and your product catalogs.
The Ei Evolution Summit + isn’t your regular event. It is a two-part, five-month long schedule of talks, workshops and expert interviews culminating in a two-day summit. A first-of-its-kind event that puts CX, EX and RX together with global...
A strong track record of helping our 250+ clients succeed. With over 30 years in the business, our services have evolved alongside the needs of our clients, including some of the world’s most successful brands across the financial services,...
Want to be part of a community that is committed to working together to improve customer and employee experience across Europe? Want to be part of a European customer experience focused professional network that will help you build your professional...
On-site and remote training, speaking, and workshops to help you create an amazing experience that keeps your customers coming back again and again.
Forrester is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth.
Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique the first customer we figure out is you. Forsta is the new frontier of customer experience and research technology — a...
Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to setup and frustrating to use. Countless hours are wasted trying to customize these solutions and they often require expensive professional...
Finding and selecting the right Client Success solution for your business can be an intense, time-consuming endeavor. After all, Customer Success can make or break your business, which means the system you choose to manage it can do the same. That’s...
Gartner, Inc. delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. Our unmatched combination of...
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on...
Global CEM (Global Customer Experience Management Organization) helps companies to create effective customer experience. Our CEM methodologies combine the art and science of CEM in assessing and delivering branded and total customer experience (TCE...
End-to-end testing and assurance solutions for contact centers
Heart of the Customer cuts through the noise to identify what is most critical to improve both business and customer outcomes. We work with our clients to create a strong sense of urgency to improve the customer experience and to engage a powerful...
Where are you on your CX journey? Have you just started, or is your organization ready to move to the next generation of CX? Just starting or unsure how to continue moving forward? We can help you start and accelerate your journey by establishing...
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company's cloud-native XI Platform is engineered with data...
We've been capturing mobile data since before the first iPad was born. Intouch was founded in 1992 and was the first market research company to develop kiosks to collect mobile electronic data in the field. Originally, a lot of people knew us as "...
iPerceptions is a leading digital customer research company that is evolving digital analytics, enriching marketing technologies and improving customer experience for over 1,500 brands across 80 countries.
Khoros CX Insights sits on top of all your customer communication platforms to provide a single view of all customer conversations and comments, normalising and classifying the data for comprehensive CX analysis.
The services of Laughlin Consultancy Ltd are delivered by Paul Laughlin. With over 20 years of experience in creating and leading data & analytics teams, Paul now focusses on helping other leaders master ‘The People side of Data & Analytics...
For 15 years we’ve loved working with clients to arrive at better outcomes. Customer Experience Management is an essential process to ensure customer priorities lead to improved customer experiences, which increase customer commitment. Whilst the...
McorpCX helps drive customer and employee experience-led business success to better compete in today’s digital-first but not digital only multichannel, customer-centric world. Independently recognized as a top customer experience services and...
Your customers are interacting with your brand 24/7, sharing experiences on social networks, blogs, and community pages. Are they singing your praises or inciting a virtual mob? ModSquad ensures the success and well-being of your brand in the...
Through a powerful combination of our technology, people and partners, we help organisations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centres to win every customer interaction,...
Odigo cloud omnichannel interactions hub offers Customer Experience as it was meant to be. Seamless Customer Experience. Automated back-end. Self-service bots. Contact Centre Efficiency. Increased satisfaction. 25 years of innovation.
I'm a leading global Trainer in Contact Centers, Customer Service & Customer Experience. For 21 years I’ve helped & inspired people all over the world through workshops and industry talks. And in thousands of testimonials - our most...
With a whole load of channels to toggle between and the public always watching, delivering social customer care and marketing content that knocks their socks off is no easy feat. But what if you could enhance your tech stack with one powerful...
RingCentral offers a better way to connect employees with customers
Sabio Group, delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint,...
Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of...
As the market leader in enterprise application software, SAP is at the center of today’s business and technology revolution. Our innovations enable more than 296,000 customers worldwide to work together more efficiently and use business insight more...
Passion for the relationship between businesses and consumers
Our mission is to revolutionise that relationship by empowering brands to own the experience and market in the context of customer interactions. Sitecore was started in...
Smoke Customer intelligence is a VOC technology company that provide our clients a way to gather, analyse and act on customer experience data through our platform, Eyerys. We do this by surveying their customers after each interaction or transaction...
Solvemate enables brands to deliver quality customer service through meaningful conversations. Their customer service automation platform is powered by smart conversational AI that allows companies to create highly personalised chatbot conversations...
Innovation is at the heart of what we do
Our story began back in the 1980s, when our Founder Dr Tony Robinson, pioneered the approach of applying neural networks to speech recognition, demonstrating that neural networks greatly...
Helping organisations drive shareholder value by delivering better experiences for customers, employees and partners.
Success Chain helps customer success leaders build and deliver impactful customer success programs.
Gerry Brown aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He can help you breathe life into your customer service operations and customer experience strategy by ensuring that your strategy, people and...
The greatest awards in the customer contact industry. For more information visit, www.ecccsa.com . In its 21st year, the European Contact Centre & Custmer Service Awards (ECCCSAs) is the longest running and largest awards programme in the...
We are an expert training provider for corporate companies who want to excel in customer experience.
Customers don’t talk to you because they like you, they talk to you because they need something; they need it now and on the platform that suits them. At Thunderhead we join up web, mobile, high street and contact centre customer experiences,...
In the always on, omnichannel world in which we live designing, building and operating captivating experiences across every channel, every interaction, every day – that’s not so simple. We have built our business to strengthen the crucial...
UserTesting is an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why.
Vonage is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together...
I help you to quantifiably increase revenue, reduce costs, improve satisfaction, and reduce attrition (churn).
At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.
[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer...