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Community
Collaboration
11th Apr 2022
Effective communication requires plain speaking
by
Nicholas Watkis
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Contact centres
11th Apr 2022
Where next for CX and the contact centre in 2022?
by
Artur Nowakowski
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Engagement
8th Apr 2022
The 4 most common journey mapping activation gaps
by
Michael Hinshaw
Customer journey
7th Apr 2022
Click for customer safety
by
ElementalCoSec
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Customer experience management
7th Apr 2022
Why we don't understand customers' expectations
by
Colin Shaw
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Customer experience management
6th Apr 2022
CX in financial services
by
Smoke CI
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Customer experience management
6th Apr 2022
Delivering great customer experience in 2022
by
Iain Fisher
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Sabio
6th Apr 2022
Sabio unveils 'Sabio Console' at Disrupt UK
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Ventrica
5th Apr 2022
Ventrica appoints Iain Banks as new CEO
Chatbots
5th Apr 2022
Reducing conversational AI project risk: Step 1
by
Mandy Reed
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Analytics
5th Apr 2022
Workforce wellbeing - what does it really mean?
by
Ross Daniels
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CX job of the week
5th Apr 2022
CX job vacancy of the week: Britvic
by
Rhys Fisher
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Customer experience management
31st Mar 2022
CX Moneyball: Run the numbers to cover your bases
by
BlueOceanContactCenters
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Genesys
30th Mar 2022
Genesys Announces Strong Fiscal Year 2022 Results
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