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12 Must-Bookmark Blogs on Call Center and Customer Service

29th May 2014
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Customer Service Blogs

If you’re looking to expand your knowledge and expertise in the call center and customer service industry, hooray for you - there are plenty of blogs out there that can be your guide. Thankfully, the Internet never runs out of useful blogs that can help businesses improve their contact center services.

Let’s take a fresh look at twelve of these informative blogs that share technology news, trends, real-life customer experiences, tips, techniques and best practices for organizations aiming to enhance their customer service and expand their business potentials. I personally read them regularly. These blogs are so great, so enlightening, and so up-to-date that you’d be missing a lot if you’ll not read them.

Here they are! Feel free to add them to your bookmarks!

1.    Fonolo Customer Service Blog

Fonolo Customer Service Blog is a wonderful blog covering the latest trends and best practices related to customer service, customer experience, and contact centers. It’s been running since 2010, targeting call center professionals through their informative articles, videos, webinars and demos.

2.     Call Centre Helper

Call Centre Helper is UK’s most popular contact center magazine. It’s a superb website to find call center industry coverage - from job vacancies and technology, to tips, strategies and latest news.  

3.     Infinit Contact

Infinit Contact has been providing meaningful news and articles to readers for 6 solid years. Focusing on four categories - contact center, customer service, industry news and outsourcing. This blog is a good resource for call centers in the UK, Australia, US and other parts of the world who want to succeed in the customer service field. 

4.    Destination CRM

The online counterpart of US magazine CRM. Focusing on North American readers, Destination CRM reports a broad range of customer relationship topics across many industries and sectors including technology, communications, finance, retail, advertising, and healthcare. It also has a comprehensive news section.

5.    Customer Service Power… Turn It On!

Call center professional and consultant Melissa Kovacevic brings a new human side to popular customer service topics through her personal blog, Customer Service Power…Turn It On! She shares her best stories from her own experience working with businesses in improving contact center and front line services.

6.    Service Untitled

This five-year old blog gives practical pieces of advice on how customer service can differentiate a business and drive success. The excellent writers of Service Untitled share sensible tips and stories that they have acquired from their years of involvement in the contact center business.

7.    Envision

Envision is another authority focusing on customer support and customer experience subjects. Here they discuss industry topics, latest trends, news and solutions to help call center companies optimize their operational effectiveness and efficiency.

8.    International Customer Management Institute

Owned by global business media company UBM, is one of the “best content” call center blogs. It features a wider range of content - with white papers, webinars, newsletters and downloadable WFM. It also offers a resource website page that has articles and webinars for contact center and customer experience learning.

9.    Productivity Plus

Productivity Plus provides contact center leaders with tips, tricks and techniques to improve productivity and increase revenue within their call center. A panel of contact center industry experts share in this blog their knowledge based on their experiences and what they have observed in hundreds of call center environments globally.

10.    CCA Blog

The Customer Contact Association (CCA) is the leading authority on customer contact strategies and operations in UK. Although it doesn’t carry much news, CCA Blog is a resource for call centers in the UK who want to learn more about the association’s professional standards, benchmarking, and sector-specific research. This blog provides up-to-date information about the organization’s calendar of national and regional events.

11.    Impact Blog!

Impact Blog! aims to help customer support professionals improve their customer service and sales. Their authors include industry frontrunners like Jodi Beuder, John Castaldi, Donna Walker, Vasudha Dem­ing, Mon­ica Postell, Seth Brick­ner, Joanna Jones and Keith Stone­man who share their thoughts on cus­tomer ser­vice, sales tech­niques, and man­ag­ing cus­tomer expe­ri­ence.

12.    Contact Center World is a membership-based website offering a range of services to its readers in North America. Aside from articles and white papers, there are also video interviews, daily contact center tips and a global association and vendor directory can be found in this blog.


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Replies (14)

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By james1231
02nd Aug 2014 13:00

Thanks for this post, Very nice information but i think you should add more website in this data. I would like suggest you a website which is providing a good range of call center services.

Thanks (1)
By KatherynDecandia1TN
16th Jan 2015 09:53

For a strong business-customer relationship, make sure that not only you provide quality products and service to your customers. Customer service is also an important factor that should not be ignored especially in these modern times. With Contact Center Solutions, you are getting modern contact solutions and you’re able to build a strong relationship with your customers through an effective line of communication.

Thanks (1)
By jeffaspacio
24th Mar 2015 03:13

Hi, let me suggest Open Access BPO's blog as well. It's a good resource for latest news and tips about outsourcing.

Thanks (1)
By alannahmvw
09th Jun 2015 07:32

Also include My Virtual Workforce Blog - A blog about how to outsource bookkeeping, digital marketing, customer service and just about every other task possible. Every few days we’ll share with you valuable insights on productivity, outsourcing tips and team management. It’s fresh. It’s current. It’s loaded with real world examples you can put to use now.

Thanks (1)
By aschaen
17th Apr 2016 23:38

None of these sites discuss things from the point of view of the call center employee.

Thanks (1)
By skycomcc
23rd Apr 2016 05:06

Alleli, thank you so much for sharing this great compilation, they all have great information to enhance our business, is definitely a great article!

Thanks (1)
By rohanlbp
14th Jul 2016 03:23

Useful article Alleli! I am a regular reader of some of the blogs you mentioned. I want to add another blog which I have come across recently that has useful content related to call center. Please check it out

Thanks (1)
By aboatin
12th Aug 2017 14:32

For clients seeking smaller call centers that provide telephone answering service and virtual receptionist service, provides unbiased education about the benefits these types of call centers offer.

Thanks (0)
By Phil Borghuis
02nd Oct 2017 13:38

Hi Alleli,
The article was really informative. Also I would like to suggest one more call center software solutions named as :
Hoducc (Hodusoft Call Center).

Thanks (0)
By abele
19th Mar 2018 06:03

Thanks for sharing, such an informative post. All websites mentioned above are really helpful. Moreover, If anyone looking for call center services feels free to contact us at

Thanks (0)
By sip2dial
19th Mar 2018 12:32

Thank you for the valuable points about call center.
Sip2dial offers best call center support software that helps you win more customers, and offer fast, helpful customer service across every channel, without capital investment. To know more visit today or call us at +91-7008220621.

Thanks (0)
By contactcentersoftware
26th Mar 2018 10:05

Hey Alleli,

You have perfectly given the most useful articles which are very useful for us to increase our knowledge of contact center software. I have one more blog here by Hodusoft, which can help the readers to get the deep understanding of contact center software from the route:

Thanks (0)
By sana2010
12th Oct 2018 09:06

Thanks for this amazing article

Thanks (0)
By Alisha Charlton
14th Feb 2022 22:07

We also provide this service, if you do more information, then you can come, you will get more information, visit here.
1. Outsourced Customer Service
2. Outsourcing Customer Service

Thanks (0)