12 Must-Bookmark Blogs on Call Center and Customer Service
If you’re looking to expand your knowledge and expertise in the call center and customer service industry, hooray for you - there are plenty of blogs out there that can be your guide. Thankfully, the Internet never runs out of useful blogs that can help businesses improve their contact center services.
Let’s take a fresh look at twelve of these informative blogs that share technology news, trends, real-life customer experiences, tips, techniques and best practices for organizations aiming to enhance their customer service and expand their business potentials. I personally read them regularly. These blogs are so great, so enlightening, and so up-to-date that you’d be missing a lot if you’ll not read them.
Here they are! Feel free to add them to your bookmarks!
1. Fonolo Customer Service Blog
Fonolo Customer Service Blog is a wonderful blog covering the latest trends and best practices related to customer service, customer experience, and contact centers. It’s been running since 2010, targeting call center professionals through their informative articles, videos, webinars and demos.
Call Centre Helper is UK’s most popular contact center magazine. It’s a superb website to find call center industry coverage - from job vacancies and technology, to tips, strategies and latest news.
Infinit Contact has been providing meaningful news and articles to readers for 6 solid years. Focusing on four categories - contact center, customer service, industry news and outsourcing. This blog is a good resource for call centers in the UK, Australia, US and other parts of the world who want to succeed in the customer service field.
The online counterpart of US magazine CRM. Focusing on North American readers, Destination CRM reports a broad range of customer relationship topics across many industries and sectors including technology, communications, finance, retail, advertising, and healthcare. It also has a comprehensive news section.
5. Customer Service Power… Turn It On!
Call center professional and consultant Melissa Kovacevic brings a new human side to popular customer service topics through her personal blog, Customer Service Power…Turn It On! She shares her best stories from her own experience working with businesses in improving contact center and front line services.
This five-year old blog gives practical pieces of advice on how customer service can differentiate a business and drive success. The excellent writers of Service Untitled share sensible tips and stories that they have acquired from their years of involvement in the contact center business.
Envision is another authority focusing on customer support and customer experience subjects. Here they discuss industry topics, latest trends, news and solutions to help call center companies optimize their operational effectiveness and efficiency.
8. International Customer Management Institute
Owned by global business media company UBM, ICMI.com is one of the “best content” call center blogs. It features a wider range of content - with white papers, webinars, newsletters and downloadable WFM. It also offers a resource website page that has articles and webinars for contact center and customer experience learning.
Productivity Plus provides contact center leaders with tips, tricks and techniques to improve productivity and increase revenue within their call center. A panel of contact center industry experts share in this blog their knowledge based on their experiences and what they have observed in hundreds of call center environments globally.
10. CCA Blog
The Customer Contact Association (CCA) is the leading authority on customer contact strategies and operations in UK. Although it doesn’t carry much news, CCA Blog is a resource for call centers in the UK who want to learn more about the association’s professional standards, benchmarking, and sector-specific research. This blog provides up-to-date information about the organization’s calendar of national and regional events.
11. Impact Blog!
Impact Blog! aims to help customer support professionals improve their customer service and sales. Their authors include industry frontrunners like Jodi Beuder, John Castaldi, Donna Walker, Vasudha Deming, Monica Postell, Seth Brickner, Joanna Jones and Keith Stoneman who share their thoughts on customer service, sales techniques, and managing customer experience.
ContactCenterWorld.com is a membership-based website offering a range of services to its readers in North America. Aside from articles and white papers, there are also video interviews, daily contact center tips and a global association and vendor directory can be found in this blog.
I work for a contact center services company. Learn more about me here: http://www.about.me/alleli.aspili
Please login or register to join the discussion.
Thanks for this post, Very nice information but i think you should add more website in this data. I would like suggest you a website which is providing a good range of call center services.
For a strong business-customer relationship, make sure that not only you provide quality products and service to your customers. Customer service is also an important factor that should not be ignored especially in these modern times. With Contact Center Solutions, you are getting modern contact solutions and you’re able to build a strong relationship with your customers through an effective line of communication.
Hi, let me suggest Open Access BPO's blog as well. It's a good resource for latest news and tips about outsourcing.
Also include My Virtual Workforce Blog - A blog about how to outsource bookkeeping, digital marketing, customer service and just about every other task possible. Every few days we’ll share with you valuable insights on productivity, outsourcing tips and team management. It’s fresh. It’s current. It’s loaded with real world examples you can put to use now.
None of these sites discuss things from the point of view of the call center employee.
Alleli, thank you so much for sharing this great compilation, they all have great information to enhance our business, is definitely a great article!
Useful article Alleli! I am a regular reader of some of the blogs you mentioned. I want to add another blog which I have come across recently that has useful content related to call center. Please check it out
For clients seeking smaller call centers that provide telephone answering service and virtual receptionist service, https://www.ambscallcenter.com/blog provides unbiased education about the benefits these types of call centers offer.
The article was really informative. Also I would like to suggest one more call center software solutions named as :
Hoducc (Hodusoft Call Center).
Thanks for sharing, such an informative post. All websites mentioned above are really helpful. Moreover, If anyone looking for call center services feels free to contact us at http://visionarysolutionsinc.com/
Thank you for the valuable points about call center.
Sip2dial offers best call center support software that helps you win more customers, and offer fast, helpful customer service across every channel, without capital investment. To know more visit sip2dial.com today or call us at +91-7008220621.
You have perfectly given the most useful articles which are very useful for us to increase our knowledge of contact center software. I have one more blog here by Hodusoft, which can help the readers to get the deep understanding of contact center software from the route: http://hodusoft.com/five-mind-boggling-ideas-offering-rich-call-center-e...
Thanks for this amazing article
We also provide this service, if you do more information, then you can come, you will get more information, visit here.
1. Outsourced Customer Service
2. Outsourcing Customer Service