4 Amazing Customer Service Stories That Will Touch Your Hearts
2nd Feb 2014
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We’ve all heard or read about excellent customer service stories, whether from small or big companies, and the list just probably goes on and on. I was recently stumbling upon blogs that seem to list the best ones down – Buffer’s, Mental Floss’s, and Infinit-O’s. As I was reading them all, I couldn’t get to hold on my emotions and my tears just went flowing down like a waterfall! These were the stories that totally touched my heart (and they will touch yours, too):
1.Holiday Gift from Bungie Studios
Bungie Studios is known for developing video games such as Destiny, Halo, Myth, Oni, and Marathon – of course, kids love them! That includes this kid from the story. A troubled father has a son who was up for a liver transplant surgery around the holidays. He was distraught because of the fact that his son was unable to play Halo at that time. This led him make a move and reach out to Bungie. Not only he received a get-well-soon wishes card for his son, Bungie also surprised the kid with a custom made helmet which was based from Halo’s main character.
2. Zappos Going The Extra Mile
Zaz Lamarr needed to return some shoes to Zappos but her mother just passed away and was still coping from the loss that she didn’t have the time to do it. When Zappos emailed her to ask about the status of the shoes, she replied about what happened. Zappos took care of the shipping and had the courier pick up the shoes for her at no extra cost.
Zappos didn’t stop there. Zaz writes, “Yesterday, when I came home from town, a florist delivery man was just leaving. It was a beautiful arrangement in a basket with white lilies and roses and carnations. Big and lush and fragrant. I opened the card, and it was from Zappos. I burst into tears. I’m a sucker for kindness, and if that isn’t one of the nicest things I’ve ever had happen to me, I don’t know what is.” Now, that is what you call “going the extra mile.”
3. A Reasonable Delayed Flight of United Airlines
Kerry Drake’s mother was facing her final hours and he has to be there, but his first flight got delayed. He broke down in tears on the plane and the flight attendants noticed and found out what was wrong. This dilemma of Drake was delayed to the captain, who made a radio call to Drake’s next flight. The crew from that flight responded and delayed their departure to make sure that Drake will get on board. It was an above-and-beyond move from the United Airlines’ crew. Thankfully, Drake did get to the hospital on time to be with his mother.
The story was aired by CNN and consumer advocate Christopher Elliot said there:
“Airline employees are evaluated based on their ability to keep a schedule. Airlines compete with each other on who has the best on-time departure record.
When the crew on this flight heard about this distraught passenger trying to make his connection, they must have said, ‘To hell with it’… and they made the right call.”
4. Surprisingly, Amazing Move from Morton’s Steakhouse
This didn’t make me cry, but I was seriously amazed by the story and definitely gave a kick through my heart. Peter Shankman, an author and customer service consultant, jokingly tweeted at Morton’s, “He @Mortons – can you meet me at newark airport with a porterhouse when I land in two hours? K, thanks. :)” He said he didn’t expect anything when he sent out the tweet. But yes, he was surprised when Morton’s did wait for him at the airport with his order. Take note, it was 23-mile drive to give Mr. Shankman a full meal!
“He proceeds to tell me that he’d heard I was hungry, and inside is a 24 oz. Porterhouse steak, an order of Colossal Shrimp, a side of potatoes, one of Morton’s famous round things of bread, two napkins, and silverware.”
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