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Communicating effectively with overseas customers

10th Jul 2017
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Overcoming the language barrier is the biggest issue we face while communicating with overseas customers. So, we all know that learning their language and communicating in a way that they appreciate is important. Talking about language, it is important to know that there are many words that can be misunderstood in other languages. So, make sure that you’re avoiding such words.

Apart from this, there are many other things to be kept in mind while communicating effectively with overseas customers. Check out our suggestions below.

1. Keep the text simple and direct

While communicating with overseas customers, you might require the text to be translated, and if there is any complication that can be a cause of concern for your translation provider, you’ll be in a fix. So, make sure that you keep the text simple and direct so that the translated text turns out to be as effective as you want it to be. Remember that play on words can complicate the scene, and the meaning can be lost entirely in translation. So, avoid it.

2. Look for an effective translation provider

If there is a need for a translation provider, make sure that you hire the service of only the best. Remember that an overseas customer will not only help you expand your customer base but also get you many other clients in their knowledge. So, it is important to invest in an effective translation provider who can help you get the task done in the best possible way and in the shortest time frame.

3. Learn about the deadlines before starting the translation

You can travel the world at will and the task will be as flexible as you want it to be. However, once you start communicating with an overseas customer, you’ll realize that they are not flexible and they have fixed deadlines. So, you should learn about it even before you start the translation process because it will be the right time to negotiate and give yourself enough time to plan a reply that should make the task simple for you.

4. Provide bilingual contracts

Once an agreement is entered into, there will be certain expectations from every section, and so it is important to create a bilingual contract only after using a template where both languages have been laid out side by side. This will help in discussing the contract with the client even without an interpreter.

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