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Staying in touch with customers

5th Jan 2017
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2017 has begun, and if you want to stay in touch with your customers all the time, it is important to understand that you have to look at different ways to which you can connect with your audience easily and effectively. Noted below are some of the most effective options that will help you stay in touch with your customers and impress them every time.

1. Social networking sites and instant messengers

You probably know that you can stay in touch with your customers easily with the help of different social networking sites. One might think that Facebook and Twitter are the only options that are available for a businesses but with a number of other social networking sites and even instant messengers, you should not avoid the fact that you need to reconsider your options and make it a point to use two different options that are available for you and make the most of it.

2. Blog

Having a blog is a way in which you can share details with your customers and give them an opportunity to get updates quickly and in detail.

Many business owners think that they do not need a blog if they are active on social networking sites but the fact is that blogs still matter and you need them. If you do not have a blog, don't worry because you can easily create a blog with the help of BuildFire and start blogging regularly. Remember that you need to blog regularly and with regularly we are saying that you can blog even once a week and still get the benefits of the same.

3. Getting feedback from the customers after every transaction

Waiting for a month or two is not a good idea because if a customer is satisfied or dissatisfied with a particular transaction or event, they should have the option to tell you about it as soon as the transaction is over. Don't make them wait for too long or they will not appreciate your effort. So, make it a point to get feedback from them as soon as possible and so you should ask them about their experience after every transaction.

4. Give them an incentive for sharing the thoughts and advising you to improve your service and products.

If a customer gets an incentive in order to help you improve your services and products, you should grab the opportunity and make the most of the option available for you. Many people know that Facebook and other companies have opted for this form of incentive in the form of the bounty that was offered to people to report on the irregularities noted in their service. If you can come up with something similar, you will definitely get positive results and fame.

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