5 ways to connect with commercial bank customers
To excite prospects and customers about your products, services and brand, you first need to attract their interest. If your current communications aren’t achieving the desired response, try these top five approaches for engaging commercial bank customers.
1. Make it about the customer, not you
Even if your offering is the best on the planet, customers won’t care if they don’t know how it will help. That’s why it’s essential to speak directly to customers’ needs and concerns. You’re more likely to connect when you:
• Grab attention with a headline that says what’s in it for them – in other words, lead with the win.
• Reach out with an image they can relate to.
• Tell a story that shows how you’re responding to their needs.
2. Use a warm and engaging tone
Behind every business customer is a human being. That’s why speaking formally and using technical language is not a winning strategy. Emotion is a powerful connector and you can evoke it through the images, colors, design, and language you use. Give your bank customers a reason to care. Address their concerns, show how you support their goals, and include engaging questions. And make sure the tone you create is helpful and motivating.
3. Meet customers on the channels they prefer – online, mobile and social media
Is your digital strategy ready for today’s viewers? That means your campaigns are designed to display well online and in mobile. Create an effective multi-channel design by grouping topics in modules and include social links for easy sharing. Your words matter too – make sure to build in engagement and spark conversations. It’s easy to leverage the content you create by re-purposing your banner images and headlines for social media.
4. Add visual appeal
Looking for a key way to bump up engagement? It’s simple – add visual appeal. You can do that with upbeat images and icons that are right for your business. Gain attention with headlines that resonate with your audience, then streamline your copy to more clearly convey the story and key takeaways.
5. Provide a distinctive brand experience
Would banking prospects and customers recognize your brand across all business units and communication channels? It helps to create templates that drive a consistent look and feel for content and visuals. You can also provide clear guidelines to standardize layouts and design elements, such as menus, headers, and visuals.
Another approach is to create customer communities to break-up silos.This helps align the priorities of both functional groups (sales, marketing, service) and business units by engaging the entire organization in a community strategy.
Steven is the CEO of Beyond the Arc, Inc., the company assists clients with:
- Customer Experience
- Content marketing, earned media, PR
- Social Media
- Voice of the Customer
- Merger Integration
- Predictive Analytics and Text Mining
- Smart grid and utility analytics
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