Are you going to RFP for your contact centre?

After a year flirting with the ever-present “pause” button, we’re seeing many more businesses hit the gas on their customer care program—in particular, seeking out the right outsourced partner. Sound like a familiar scenario? If so, the RFP is about to become the friend you love to hate. It’s a necessity—but it doesn’t have to be a headache.

The 10 most important contact center RFP questions haven’t changed. In fact, you’ll find below an infographic we put together in recent years to serve as a handy guide for crafting your own RFP.

However, the pandemic has changed us all. We’ve added 10 bonus pandemic RFP questions in an accompanying infographic below.