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Are you going to RFP for your contact centre?

10th Feb 2021
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RFP Blog

After a year flirting with the ever-present “pause” button, we’re seeing many more businesses hit the gas on their customer care program—in particular, seeking out the right outsourced partner. Sound like a familiar scenario? If so, the RFP is about to become the friend you love to hate. It’s a necessity—but it doesn’t have to be a headache.

The 10 most important contact center RFP questions haven’t changed. In fact, you’ll find below an infographic we put together in recent years to serve as a handy guide for crafting your own RFP.

However, the pandemic has changed us all. We’ve added 10 bonus pandemic RFP questions in an accompanying infographic below.

 

RFP Questions

10 Pandemic RFP Questions

 

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