The RFP is the friend you love to hate. The necessary evil. The document that will make or break your decision of which new outsourcer to partner-up with.
A generic vendor RFP template may promise to make things easy, but when you’re about to hand over your customer interactions to an outsourced contact center, generic will only make things more difficult. (For real, we’ve seen warehouse RFPs used to source contact center services...)
You need an RFP that pinpoints exactly which potential contact center solution providers have what it takes to be your strategic partner.
In this infographic, we list the 10 most important contact center RFP questions to provide a foundation for your RFP and equip you to make a more informed decision.