To help you we’ve even created the Toolkit with all the questions so that you can prepare your answers before you enter them on the system.
Although entering is really easy, it’s what you get out of the process that makes it really worthwhile. Here are some thoughts from last years’ nominees:
Pamela Clifford, Communications and Engagement Manager at Tesco Mobile Capita, said: “We had the opportunity to think about everything we’ve achieved over the past year.”
“To be honest, the process was really enjoyable!” admits Katy Taqvi, Head of Customer Strategy and Experience at Affinity Water. “We loved reflecting on the progress we’d made when creating our entry, and we were excited to share our story as part of the process.
“For me, it was a great opportunity to reflect on just how far we’d come and acknowledge the difference we’d been making for our people and for our customers. For our organisation, it was a great chance to showcase externally among a variety of businesses and industries, and benchmark ourselves.”
Nick Williams, Director of Customer Experience at Gousto agrees: “it was a great way for us to benchmark ourselves against what our indicator metrics were showing us. It also gave us a way of showing our customers the level of world class support we are aspiring to provide.”
“Whatever your motivation for entering the ECCCSAs this year don’t be afraid to put yourself forward,” says Chair of the Judges, Ann-Marie Stagg. “The judging process is so robust, especially if you are a finalist, that you will gain so much from the process: from writing the entry, to presenting your story to the judges, to joining us as we announce the winners.”
The message from previous winners is clear. Not only is it easy to enter, but it is worth every minute.
The CCMA (Call Centre Management Association) is the longest established association representing the contact centre industry in the UK. The membership organisation supports contact centre leaders through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training....