The CCMA UK (Call Centre Management Association) announces that nominations for the 23rd UK National Contact Centre Awards close in 7 days.
UK-based contact centres can enter for free by registering on the Awards website at www.ukcontactcentreawards.co.uk up until midnight on 23rd February 2018.
Ann-Marie Stagg, CEO of the CCMA, said, “While it only takes about 15 minutes to write a nomination this year with our simple entry process, we do suggest not leaving it until the very last minute. It’s always good to get input from the person or team being nominated, including their line manager and other colleagues.”
In response to industry suggestions several new categories have been added for 2018 to recognise the invaluable contribution of HR and recruitment programmes, among others, to contact centre success. These include:
Most Effective Contact Centre Recruitment Programme
Best Employee Recognition Programme
Best Apprenticeship Programme
Contact Centre Support Team of the Year
To help companies through the entry process, and tell them what to expect from the face-to-face judging round and the Gala Dinner, the CCMA has put together a downloadable Toolkit.
Ann-Marie said, “To make it to the shortlist it’s important to show the judges evidence of consistent delivery against key objectives including efficiency, effectiveness, customer and colleague engagement. Then it’s the face-to-face judging process during March and April which determines the winners. Above all the judges look for individuals and teams that demonstrate role model behaviours and practices that others in the industry aspire to and can learn from.”
The Gala Dinner on 15th May at The Brewery in London will bring together several hundred leading contact centre and customer service professionals from across the UK. For shortlisted entrants it presents a not-to-be-missed opportunity to meet, greet and network with people from other successful businesses.
The CCMA (Call Centre Management Association) is the longest established association representing the contact centre industry in the UK. The membership organisation supports contact centre leaders through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training....