UK National Contact Centre Awards: Final Day

Chief Executive
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The CCMA UK (Call Centre Management Association) announces that nominations for the 23rd UK National Contact Centre Awards close today.

UK-based contact centres can enter for free by registering on the Awards website at up until midnight tonight, 23rd February 2018.

Ann-Marie Stagg, Chief Exec of the CCMA, said, “Today is the last day for nominations and, as always, we are sticking to the deadline. There will be no extension so please ensure we receive your entries today.”

Shortlisted entrants will be notified in early March and the second round of judging will take place during March and April.

“This round is what makes our awards unique,” said Ann-Marie. “Every shortlisted nominee will be interviewed face-to-face. We feel this is a very important part of the judging process and ensures that we celebrate and recognise the very best in our industry.”

The awards are free to enter and you can nominate in multiple categories. UK-based contact centres can enter by registering on the Awards website at

Ann-Marie said, ‘’All of our award categories are focused on the people in our industry, and this year we have introduced several new categories that recognise the great work being done on recruitment, apprenticeship programmes, and employee recognition programmes, so you can nominate people and teams you’ve not had chance to include before. There is sometimes less competition for new categories, so it can certainly pay to be a trailblazer!”

Whether a company is entering individuals, teams or programmes, the UK National Contact Centre Awards are a great way to raise profile, measure performance against the best in the industry, differentiate the business with positive PR, and ultimately celebrate success.

The Gala Dinner on 15th May at The Brewery in London will bring together several hundred leading contact centre and customer service professionals from across the UK.

About CCMA

Ann-Marie Stagg

Chief Executive of the Call Centre Management Association in the UK and President of the European Confederation of Contact Centre Organisations (ECCCO). Ann-Marie is also chair of the judges for the European Contact Centre and Customer Services Awards.


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