It’s the final day of the #NCSW14 campaign, and today the ICS are throwing this question at organisations and their customer service strategy: How do you recognise and celebrate excellent customer service performance and behaviours?
“Excellent customer service relies on consistent focus from individuals,” the ICS states. “Sometimes going the extra mile to help customers or resolve a challenging situation.
“National Customer Service Week is a timely opportunity to recognise and celebrate customer
The ICS recommends the following tips for improving good service recognition:\
Run your own awards programme recognising achievements in customer service
Promote positive feedback received from co-workers and customers
“Every company has a different culture and requires a unique approach,” says Nick Peart, marketing director EMEA at Zendesk.
“Be sure to customise your rewards and recognition program to reflect the norms and values of the environment you want to create. Engage your workers by providing them with recognition or feedback for a job well done.”
What does your organisation do to deal with customer service problems? Let us know in the comment box below or via #NCSW14 on Twitter.
Chris is Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.