Customer Experience Rockstar, James Dodkins, gives us his weekly round-up of the past seven day’s happenings in the wonderful world of customer experience. This week:
- Thomas Cook
- And Fake Faces.
About James Dodkins
James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James uses this unique experience to energize, empower and inspire his clients and their teams as a 'Customer Experience Rockstar'. Not only is James an international keynote speaker he is also a #1 Best Selling author and host of weekly customer experience news show ‘This Week In CX” James has been mentioned as one of the world’s top customer experience influencers, been featured in Forbes and has also been described as a ‘CX luminary’ but he doesn't really know what that means.