This week in CX: Netflix, AT&T & Coca-Cola

James Dodkins is a Customer Experience (CX) Evangelist at Pegasystems and a multi-award winning expert on customer service. He is also a two time #1 Best Selling Author and the Ex-host of Amazon Prime’s weekly topical CX show, ‘This Week In CX’. 

In his role at Pegasystems, James researches the mindsets, principals...