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CV writing tips for CX professionals - part 3

9th Jul 2021
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How technical are your skills?

As a CX professional you might well use different methods like Prince2 or Lean 6 sigma. You may work using Agile Methodologies in sprints or using other frameworks.

You probably also have experience with a number of different CRM systems – Salesforce, Hubspot, ZenDesk – there are many of them out there.

We are happy to assume you are on top of Microsoft Office!  But what about Google Analytics?  SQL? Visio? Jira? Tableau? Training or coaching skills?  All of these and many others are hugely advantageous.

Detailing your technical skills and the tools you use show HOW you deliver what you do, and it reinforces and strengthens your functional skills, so spell it out!  This is particularly important if you are looking to move between sectors which is common in the world of CX. These skills underpin your ability to deliver and it’s important that you spell them out on your CV.

How to present these skills on your CV?  We recommend that they are listed out in two ways: Either firstly, under your profile in your ‘key skills’ section. Key skills are incredibly important on a CV as Recruiters can see at a glance whether you have the skills and experience they are looking for. Key Skills should include things like team management, Insight and Strategy, Project Management, Stakeholder engagement and influencing, Customer Journey Mapping etc.. along with these more technical skills.  Alternatively – you can have a technical skills section which you can place under key skills or after your professional experience – whichever works best for you.

Technical experience is often overlooked or taken for granted – if you see a JD looking for specific technical skills or methodologies make sure you get them down on your CV when you apply for that role!

So to sum up – 

  1. Keep a list of all the technical tools / frameworks and formal ways of working you have.
  2. Present your technical skills either in your key skills or in a separate technical skills section on your CV.

For more advice or to have a chat about the market in general – or of course if you are recruiting in Customer Experience, please get in touch with Kate Baird or Jo van Riemsdijk at CX Talent Ltd – and there’s lots more information on our website completely free of charge.  

For part one click here.

For part two click here.

[email protected] / [email protected]


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