Bad Customer Service Habits That You Should Avoid
Alright! we are going to start off with the question; What is Customer Service? And the right answer is that Customer service is the support you offer your customers — both before and after they buy your product — that helps them have an easy and enjoyable experience with you. It’s more than just providing answers; it’s an important part of the promise your brand makes to its customers. And it’s a critical to the success of your business. There are few bad Customer Service Habit a good Vendor should avert when dealing with customers, and they are:
Not Being Attentive
A good Vendor should be able to answer this question;
"What are your customer telling you without saying?"
The ability to really listen to customers is very important for providing good service for a number of reasons. Not only is it important to pay attention to individual customer interactions (watching the language/terms that they use to describe their problems), but it's also important to be mindful and attentive to the feedback that you receive at large.
Forgetting About How the Customer Feels
One of the bad habits that so many businesses portray when dealing with customers is to just see them as numbers and to not remember that these are human beings you are dealing with. And as human beings, these customers have feelings and emotions that you definitely need to take into account. If you don’t do this, then you risk the customer thinking that you don’t care about them and their experience.
For Instances If you are selling biscuits to your customer, then make sure that those biscuits are the best ones that they’ve ever tasted. They will remember those emotions that they felt when eating that amazing biscuit and will come back for more. Emotions stay with us longer than those slogans you might be using to draw people in. If you are a frontline staff member, be sure to try to make the customer smile or laugh. Those positive emotions are going to be what that customer will remember about their visit to your store. "Positive Customer suppor will always have positive impact" says Kayla from Interstate Movers.
This is an attribute every good vendor should avert. (Anyone who gets more than 2,000 emails a day probably falls into this category.) As most of us who run businesses understand, clients and customers expect you to reply quickly. They want you to be able to talk about their situations (seemingly) off-the-cuff. If you aren’t in control of your own situation, they’ll wonder how you can possibly be in control of theirs. "Best Customer support represantatives always organize their work" says John from Fitness Donkey.
Clear Communication Skills
Make sure you're focusing on the problem at hand quickly; customers don't need your life story or to hear about how your day is going. More importantly, you need to be cautious about how some of your communication habits translate to customers, and it's best to err on the side of caution whenever you find yourself questioning a situation."Your team should be able to communicate cleary, if you can't communicate clearly then you cannot build a successful company" says Smith from All Streaming Sites.
Ability to Use "Positive Language"
Ability to make minor changes in your conversational patterns can truly go a long way in creating happy customers.
Language is a very important part of persuasion, and people (especially customers) create perceptions about you and your company based off of the language that you use.
Let's say a customer contacts you with an interest in a particular commodity, but that commodity happens to be backordered until next month.
Small changes that utilize "positive language" can greatly affect how the customer hears your response...
Without positive language: "I can't get you that product until next month; it is back-ordered and unavailable at this time."
With positive language: "That product will be available next month. I can place the order for you right now and make sure that it is sent to you as soon as it reaches our warehouse."
The first example isn't negative by any means, but the tone that it conveys feels abrupt and impersonal, and can be taken the wrong way by customers.
Conversely, the second example is stating the same thing (the item is unavailable), but instead focuses on when/how the customer will get to their resolution rather than focusing on the negative.