The new year is here and that means it is time for New Year’s resolutions. The most common personal resolutions are focused on being healthier – exercising more, eating better, improving fitness, losing weight, stopping smoking. People join the gym, sign up for weight loss programmes, and download meditation apps.
But what about your conversational AI project? Does it need a New Year’s resolution to be healthier in the new year, too?
If your organisation already has a conversational AI project, then you don’t need me to wax on about the importance of digital customer support. You get it. However, if you’re concerned that your current conversational AI tool isn’t up to the task of improving your digital support experience in 2022, then it’s time to make a resolution for change.
Even the best laid plans sometimes take a wrong turn or need to be tweaked as customer expectations and your organisation change. The start of a new year is the perfect time to take a step back and re-evaluate your conversational AI project and strategy. If this review leaves you dissatisfied with what you find, you’re not alone. Here are some common reasons other organisations have given for being unhappy with their conversational AI projects:
I can’t expand my solution to support my growing business and customer base.
I have limited integration options to create a seamless and personalised experience.
I started my project with an inexperienced start-up that isn’t able to provide the technology updates and support I need from my conversational AI vendor.
I am struggling to manage multiple chatbots across different business divisions or departments.
I am unable to staff my chatbot project with internal resources with the necessary knowledge and experience.
I don’t own the user interface or training data with my current chatbot provider.
The good news is that none of these common issues are dealbreakers that mean you must scrap your current virtual agent or chatbot project and start over. Like any New Year’s resolution to be healthier, you just need a plan that starts where you are and takes you to your goal of creating a successful, valuable, and healthy solution.
When you’re ready to work out the details of your plan for a healthier chatbot or virtual agent and put it into action, the Creative Virtual team is ready to be your personal trainer and coach. Contact the team here to learn more about the expert consultation and technology that’s helping brands around the world deliver reliable and valuable conversational AI solutions.
This new year, resolve to transform your conversational AI project into a healthier, more effective customer service solution. Make 2022 the year your customers, employees, and company experience the full benefits of a successful chatbot or virtual agent.
Mandy joined the Creative Virtual team in 2008 and currently manages the company's marketing activities. She is a member of the Forbes Communication Council, was named to the Women Leaders of Conversational AI, Class of 2023, and has won multiple awards for driving brand recognition, thought leadership, and lead generation activities. Mandy...