What better way to spend CX Day 2021 than to deepen your knowledge and understanding of the very discipline that we're celebrating - and not only that, but courtesy of a customer experience thought leader and at no cost whatsoever.
Yes, to celebrate CX Day 2021, you can now download the latest book by customer experience practitioner and author Jeff Sheehan FOR FREE for the day of Tuesday, October 5th.
'Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program' is a practical desktop reference guide for all customer experience leaders, whether you are starting anew or improving an existing programme.
Across 259 pages, Jeff Sheehan shares valuable frameworks, ideas and examples to help you build a CX programme that improves operational efficiency and customer intimacy.
Customer service expert Shep Hyken says of the 'Customer Experience Management Field Manual': "If you were looking for a blueprint for successful customer experience management, then this is it. For the experienced CX leader, this will take you to the next level. For those just beginning their quest for a better CX, this is the book to get you started."
And you can get the book FOR FREE using this link today between 12AM PDT (8AM BST) and 11.59PM PDT - http://mybook.to/CXFieldManual - as well as the QR code below.
Celebrating CX Day, Jeff Sheenhan says: "Thank you for all of your CX work, thought leadership, and for being part of this incredibly supportive global CX community."
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.