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Ten inspirational customer service quotes

28th Aug 2013
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The most successful businesses have one thing in common – excellent customer service! And if you follow NewVoiceMedia on Twitter (@NewVoiceMedia), you might have seen some of the great customer service quotes we’ve posted over the last few weeks. Here is a round-up of ten of the best ones:

  1. “Do what you do so well that they will want to see it again and bring their friends” – Walt Disney
  2. “There is only one boss. The customer. And he can fire everybody in the company from the chairman down, simply by spending his money somewhere else” – Sam Walton, Founder of Wal-Mart
  3. “Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions” – Betsy Sanders
  4. “Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution” – Rick Tate
  5. “The longer you wait, the harder it is to produce outstanding customer service” – William H. Davidow
  6. “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends” – Jeff Bezos, CEO,
  7. “Your most unhappy customers are your greatest source of learning” – Bill Gates
  8. “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages” – Henry Ford
  9. “The customer experience is the next competitive battleground” – Jerry Gregoire, CIO, Dell Computers
  10. “The more you engage with customers the clearer things become and the easier it is to determine what you should be doing” – John Russell, Harley Davidson             

Check out the NewVoiceMedia blog for more quotes.

John Russell, Harley Davidson           

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