CX job of the week: Everyman Racing

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job vacancies, highlighting the best opportunities currently being advertised.

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This week: Customer Experience Executive – Everyman Racing – Loughborough, LE12 5SH, UK

Everyman Racing, the largest supplier of driving experiences and events in the UK, is looking for someone with the passion and drive to provide the best possible customer experience.

Responsibilities

• Managing a high volume of incoming calls and customer experience inquiries.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Providing expert product/service information through telephone calls, social media, emails, and web chat.
• Resolving any emerging problems that our customers may face with accuracy and efficiency.
• Taking ownership to resolve challenging customer issues, escalating them where necessary.
• Achieving productivity standards and goals while maintaining the highest level of customer experience.
• Communicating problems and ideas effectively within your team and other departments where necessary.
• Accurately record customer interactions, details of inquiries, complaints, or comments as well as actions taken

Requirements

• Previous experience in a customer experience role – someone who is genuinely excited to help our customers and provide the best experience possible.
• Patient, empathetic and passionate about finding suitable solutions to help the customer.
• An aptitude for problem-solving.
• Excellent communication skills both written and verbal.
• The ability to multi-task, prioritise and manage time effectively.
• Computer literate and able to use Microsoft Office and online systems.
• Proactive and passionate about making the customer journey as positive as possible!

For further information and to submit an application, visit the Everyman Driving job board.