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CX job vacancy of the week: Audible

27th Sep 2022
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Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job vacancies, highlighting the best opportunities currently being advertised.

CX job of the week - Audible

This week: Customer Engagement Senior Manager – Audible – London, United Kingdom

Audible have got their ears to the ground for a highly analytical, self-motivated and results-driven candidate with proven ability to conceptualise and deliver new customer segmentation strategies that drive increased customer engagement. The role-holder will work closely with business intelligence, product marketing and engagement teams across Audible to deliver an excellent customer experience. 

Responsibilities

  • Understand business and customer problems and solve for them through new analysis and initiatives.
  • Create customer segmentation frameworks to inform engagement strategies collaborating with business intelligence and customer engagement teams.
  • Create a test-driven plan to address segment specific needs with the outcome of driving engagement and revenue and report out on success, learnings and next steps.
  • Ideate and deliver comms across surfaces and email to validate hypothesis ensuring a clear path for the measurement of tests via standardized tools or custom reporting.
  • Support a test and learn programme for shopping and listening engagement optimization (surface and comms).
  • Support a team to drive member optimisation across surfaces and revenue and listening through a suite of sales, promos and engagement comms.
  • Produce forward looking plans that drive revenue and listening engagement.
  • Regularly report out on results and progress to the business.
  • Track and share customer performance metrics and insights to optimize campaign performance and customer experience.

Requirements

  • Previous experience in digital customer engagement.
  • Experience in creating customer segmentation frameworks with an understanding of customer behaviour.
  • Experience working across teams and positively enhancing outcomes.
  • High level knowledge of MS Office – specifically Excel.
     
  • MBA qualified (preferred).
  • High level SQL user (preferred).
  • Highly analytical (preferred).
  • Excellent verbal and written communication skills (preferred).
  • Ability to articulate hypotheses, test and learn and communicate outcomes clearly (preferred).
  • Strong organisational skills with proven ability to handle multiple projects and deliver results (preferred).
  • Self-starter and critical thinker (preferred).

For further information and to submit an application, visit the Audible job board.

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