Editorial Assistant MyCustomer
Share this content

CX job vacancy of the week: Live Nation

9th Nov 2021
Editorial Assistant MyCustomer
Share this content

Live Nation Head of Customer Experience

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job vacancies, highlighting the best opportunities currently being advertised.

This week: Head of Customer Experience, Live Nation, (London/hybrid)

Working with key internal and external stakeholders and supporting the Customer Experience Director, the Head of Customer Experience will keep a finger on the pulse of Live Nation's in venue and festival experiences to identify key trends and opportunities to enhance and add value to the customer experience. This role will have an active presence across the estate, working closely with their teams on training, projects delivery, and sharing best practice, as well as championing putting the fan first and at the heart of everything they do.

Responsibilties:

  • Tactical, operational and hands on customer experience leadership
  • Project management and delivering new initiatives across the estate
  • Individual and team wide training and development
  • Driving commercial uplift
  • Constantly reviewing the customer experience and identifying actions to enhance
  • Management of customer experience monitoring and insight programmes
  • Presenting initiatives to senior stakeholder for buy in
  • Supporting venues and festivals in the operational delivery of key initiatives
  • Horizon scanning and benchmarking the venue and festival experience against direct and indirect competitors to position
  • Travel across venue and festival estate

Requirements:

  • Experience of delivering high quality customer experiences in other industries.
  • Experience of managing teams of both inhouse and third-party suppliers.
  • Senior operational experience within either the live entertainment, visitor attraction, hospitality, or experience economy industries.
  • Customer focus with a passion for service and helping others.
  • Strong leadership skills and experience in team management.
  • Strong organisational skills and attention to detail.
  • Ability to foster problem-solving between teams and stakeholders, and to arrive at a solution that will contribute to the overall achievement of goals.
  • Strong commercial acumen.
  • Project and process management.
  • People development/performance management.
  • Ability to communicate, inspire, and motivate all levels of staff.
  • Willingness to travel to venues and festivals and work unsociable hours in order to see the events in operation - including evenings and weekends.
  • Visible and confident leadership as a subject matter specialist.
  • Passionate about delivering engaging and memorable customer experiences for Live Nation's fans, partners, and artists.
  • Excellent team player but also able to work independently.
  • Ability to work under pressure to meet tight deadlines.
  • Excellent interpersonal and relationship building skills.
  • Willingness to ‘roll their sleeves up’ and get stuck in to make a difference on the front line.
  • Always puts the fan first, is obsessed about the customer experience, and lives and breathes the fan first values.

For further information and to submit an application visit the Live Nation job board.

 

Replies (0)

Please login or register to join the discussion.

There are currently no replies, be the first to post a reply.