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CX job vacancy of the week: Rolls-Royce

26th Apr 2022
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Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job vacancies, highlighting the best opportunities currently being advertised.

CX Job of the week: Rolls Royce

This week: Head of Customer Experience Systems – Derby, UK/Hybrid

Rolls-Royce are looking for someone to lead the transformation of their Civil Aerospace Services Customer Experience Systems. The chosen candidate will need to bring together teams from across the business and their supply chain, and will be responsible for achieving programme schedule, cost, and quality.

Responsibilities

  • Defining and championing the vision, roadmap and supporting business cases for customer experience transformation in the Civil Aerospace Services business.
  • Refreshing their customer portal by maximising the value of the investment that Rolls-Royce has made in the Yocova platform, and enabling the retirement of legacy solutions.
  • Creating new e-commerce solutions to simplify their route to market and their customer services buying experience.
  • Improving their services control centre supporting systems to minimise disruption to their fleets and optimise automation levels.
  • Ensuring that the changes made to their organisation, processes, and digital systems are delivered in parallel to achieve the best value from the company's investments and improve customer satisfaction.

Requirements

  • Degree educated or equivalent.
  • Proven ability, with the necessary financial and business acumen, to lead complex business change projects involving multi-disciplinary teams across an extended enterprise.
  • Strong interpersonal and communication skills with ability to communicate at all levels.
  • The successful candidate may not be an IT professional but will have a passion for technology and using it to improve value to the customer and business.

For further information and to submit an application, visit the Rolls-Royce job board.

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