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CX vacancy of the week: Oxford University Press

31st May 2022
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Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job vacancies, highlighting the best opportunities currently being advertised.

CX job of the week: Oxford University Press

This week: Head of Customer Experience, Oxford University Press – Oxford, UK

The world's largest university press is looking for a new Head of Customer Experience, who will lead their CX approach across channels and key touchpoints to increase customer success and lifetime value; working with customer marketing teams and key functions to define and measure activities.

Responsibilities

  • Define and lead the customer experience strategy and measurement framework to improve customer success and lifetime value.
  • Project manage the creation and delivery of the sales and marketing technology strategy to enable and support commercial success across UK and International.
  • Manage the day-to-day alignment and deployment of the evolving CRM enabling systems/tools, communications, and training plan with consideration of the evolving future state.
  • Lead the customer data strategy and key initiatives to ensure that the customer data is relevant, up-to-date, and of the highest quality.
  • Lead the channel specialist and enablement team processes and change management to help shape and drive the transformation of the team over the next 2 to 3 years.
  • Proactively manage increasing reach and conversion on the education website to help more prospective customers to find, consume, and purchase their content, products, and services.
  • Proactively manage the optimization of the CRM channels to drive positive customer engagement with their audiences.

Requirements 

  • Experience project managing successful sales and marketing programs and enabling systems.
  • Demonstratable understanding of the sales and marketing process, including application of customer data, lead scoring, and customer journey mapping.
  • Experience of managing multiple cross-business initiatives to tight timeframes.
  • Proven people management, partnership development, and stakeholder management.
  • Demonstratable ability to manage simultaneous projects and priorities.
  • The ability to connect, communicate and inspire with commitment, multicultural sensitivity, and integrity.

For further information and to submit an application, visit the Oxford University Press job board.

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