Graze delivers healthy snack boxes in eco-friendly boxes to their customers by post, the majority of whom are busy office workers. With over 100 healthy snacks to choose from, its success has been driven by a four-channel marketing approach, with direct mail as the focal point.
1. Direct mail
Graze’s DM offer taps into the "bargain" culture that’s prevalent in difficult times by offering free and discounted boxes. However, to get the free nibbles, Grazers have to register online. The DM offers tear off coupons, so friends and colleagues can also benefit from the offer.
2. Network marketing
By offering freebies to the prospect and their friends, Graze generates interest around the office and gets people talking. Just like the pyramid selling of old, each customer gets new ones on board.
3. Social media marketing
By providing tasty nibbles and great offers, Graze has incentivised its customers to also get online and talk about it to friends and colleagues beyond the office walls. Each customer gets a unique promotional code (which is generated on the website) to talk directly to their Twitter or Facebook profile. Every time the code gets used, the customer gets £1 off another box. There are cards with their code on in every box so customers can keep giving them out to their friends and colleagues and let social media do the rest.
4. Email marketing
Once customers are on board, Graze keeps them engaged with friendly and informative emails that make it easy to change their settings and take part in activities that earn them discounts on future boxes. Graze’s personalised, humorous email marketing has been held up as exemplary by marketing businesses such as ClickZ.
How to do the same thing
Obviously you can’t replicate the Graze product, but there are some simple steps to take to make sure the DM you create gets your customers talking online:
Include all of your social media contacts in the DM design and incentivise customers to get sharing
Get personal and use the data you’ve got on your customers to create really relevant offers they can’t resist taking up or talking about
Use PURLs (Personalised URLs) to make your prospects’ online experience extremely targeted
Use QR codes to make it easier for customers to respond to offers online.
It’s all part of the plan
Creating personalised DM campaigns like this can really make you stand out. But the long-term value will only come from your customers going online to engage with your brand there, spreading the news in their social networks.
So despite its physical presence, B2B direct mail should actually be part of your email, online and social media marketing strategy to:
I'm a founder member of Marketscan which Ltd was founded in Chichester, West Sussex in 1982 and has been providing quality data solutions ever since. We're an independent company and work hard to live up to our customer demands. It’s made us strong and we are proud to be the best at what we do. Personal service is a key element of our business...