Infographic: Comparing NPS, CES & CSAT
When it comes to measuring customer satisfaction, there are three main stalwarts that most companies turn to. Net Promoter Score (NPS), Customer Effort Score (CES) and Customer Satisfaction Score (CSAT). So what does each of them actually measure and what are the benefits and limitations of each? Well we thought we would save you a lot of research and bring you one nice, handy infographic with a side by side comparison of all three.
Related content
Wizu is a chatbot for conversational surveys offering a unique and innovative way to measure and improve customer experience. Wizu allows companies to invite their customers to a conversation with a chatbot that will be personalised to them. The bot uses the latest in Artificial Intelligence and text analytics technology to understand customer...
Replies (0)
Please login or register to join the discussion.
There are currently no replies, be the first to post a reply.