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Can You Train Contact Center Agents in Empathy?

Can you train employees to be empathetic?

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Can You Train Contact Center Agents in Empathy?

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Benjamin Payne
By Benjamin Payne
24th Oct 2017 18:55

Absolutely! Just like any other skill, it takes time and dedication.

The right tools in place can help serve as reminders. Scripts are a good start and making sure they're using the right verbiage.

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