You mention in your article that the Principality Building Society has just promoted their Chief Customer Officer to the post of CEO and you mention that you haven't heard of other examples. I can tell you that Ageas (Insurance) has done exactly the same. Ageas believes that customers are at the heart of its business and this appointment reinforces their commitment to customer experience.
2nd Jul 2020
Do CX Managers make great CEOs
Ageas has also promoted their Chief Customer Officer to the position of CEO