There was a time when contact centres were viewed solely as a cost to the organisation. But there has been a renaissance in thinking in recent years and now contact centres are increasingly looking beyond the contact centre's role as "interaction factories" towards the ways that they can drive additional value - both to the customer and also to the company. So how are you driving new value from your contact centre?
11th Sep 2013
How are you driving additional value from your contact centre?
How are you driving additional value from your...