CRM projects can be enormous undertakings for enterprises, and as part of this you'll need to decide whether to rely on your software vendor for your professional services or turn to an independent CRM consultant. What advice can you share about making this choice? Have you used an independent consultant in the past - was it a success? Have you relied on a vendor for your professional services and regretted it?
Please share your thoughts/experiences so that the community can benefit from your insights.