Our LinkedIn member Jonny Katz asked the following question:
Hi,
Does anyone know of good knowledge base software for customers and customer success agents to use?
I am also looking for a tool to test product knowledge of my success agents world wide.
Any suggestions to these two questions would be very much appreciated.
Thanks
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Replies (1)
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Take a look at bpm’online CRM (https://www.bpmonline.com/crm-products). The solution improves staff efficiency by providing them with quick and easy access to needed data in a single and user-friendly interface, unifying the variety of information from different sources in one place. With service catalog and knowledge management capabilities as well as advanced tools for service quality assessment, bpm’online CRM is the most comprehensive customer servicing solution on the market. You can try it free with no credit card involved - https://www.bpmonline.com/demo/bpmonline
