I am an online academic adviser. I am looking for a live chat service which help me to handle multiple queries of student.
I think it doesn't matter that whatever you are and your business. It simply thing if you have website then live chat option should be there to interact with real-time website visitors and solve their queries. I do personally refer to you, try eAssistance Pro live chat https://www.eassistancepro.com/
Iadvise provides a live chat option.
Hi Cavin, I've cross-posted your query on our LinkedIn group, and David Bell, Digital Marketing Executive at Tripudio, has recommended Vivocha.
Message from Brady Mower, Business Development Manager at Vivocha, on the MyCustomer.com LinkedIn page.
Thanks for the recommendation David. I'm happy to give additional info or answer any questions that may arise. We work with a University who currently uses Vivocha to chat with prospective students and help them through the application process. Similar set up could be used to answer multiple student queries. Customization available too! Feel free to send an an email: info (at) vivocha.com
Your post caught my eye. I had a few questions about your current processes. Are your agents experiencing high drop-off rates? Also, how many inquiries per hour do they handle currently and what would be a more efficient count for your goals? Liveperson may be able to address some of your requirements and we have an office based in Reading that can also assist with customer success.
Please feel free to email me if you would like to discuss. Thanks!
Digital Engagement Consultant