CallMiner Named the Only Leader in Conversation Intelligence for Customer Service
24th Aug 2023
Brought to you by
CallMiner is the global leader in conversation analytics to drive business performance improvement...
Share this content
The long wait is over! Forrester has published its ranking of 11 software solution providers in the conversation intelligence space, specifically for customer service.
And CallMiner has been named the sole Leader.
What Forrester Has to Say About CallMiner
“CallMiner translates its mission statement, “elevating insights from the contact center to the boardroom,” into tangible action by integrating this mission into every aspect of its decision-making processes. ”*
“CallMiner’s leadership stems from its mastery of operational workflows. Its highly configurable and flexible taxonomy management experience, coupled with a vast library of prebuilt categories, delivers value to customers. Its quality scoring product enables teams of varying maturity levels to go beyond compliance tracking, translating system scores into meaningful coaching moments.”*
The report also includes an overview of the current state of the conversation intelligence for customer service marketplace. Use the report to learn more about the industry as well as to help formulate your short list of vendors if you’re currently in market for a solution.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to...