Crusaders Harness Power of the Cloud to Increase Fan Base
Infor Customer Relationship Management Software Delivers Higher than Expected ROI and Helps Team Crusade On
NEW YORK - May 24, 2018
Infor, a leading provider of industry-specific cloud applications, today announced it has helped New Zealand Super Rugby team, the Crusaders increase 2017 ticket sales by 10 percent with the use of Infor Customer Relationship Management (CRM) and campaign management software.
With a diverse, passionate and ever-growing customer base of 120,000, the Crusaders face two key challenges - how to improve the management of its data, and how to more efficiently and effectively communicate with its current and future customers.
The eight-month implementation enabled the Crusaders to leverage Infor CRM software to centralize its customer data, to better segment customers and tailor messaging to communicate more effectively with them, delivering an overall improved customer experience.
Key results from the implementation include:
- An ROI of 7.66 or $7.66 for every $1 invested (outperforming the target ROI of 6)
- A reduction of 12% in spend on the 2017 season membership program
- An increase of 10% in 2017 ticket sales
"Infor helped us maximize the impact of every interaction through bespoke communications and engagements. We can now manage the entire fan journey, and have the competitive advantage by being able to engage with our fans in real time, as the action happens on the field," said Warren Goddard, General Manager Commercial, The Crusaders.
"Sporting organizations have a challenge in managing high levels of member data, and leveraging them in both a compelling and meaningful way. We are thrilled the Crusaders has been able to grow its fan base and reduce costs with our software. This legendary club is an excellent testament of how any organization in any industry can harness the power of data to operate more efficiently," said Liam Ryan, Director, Specialist Sales & Channel at Infor.
The Crusaders are the world's most successful non-international professional rugby team. They were founded in 1879 and have been playing professionally since 1996. In 22 years of Super Rugby, the Crusaders have won 8 titles and are the only Super Rugby team to complete a whole season undefeated. The Crusaders team ethos is that the team is valued more highly than any individual. To learn more, please visit www.crusaders.co.nz
Infor builds business software for specific industries in the cloud. With 16,500 employees and over 90,000 customers in more than 170 countries, Infor software is designed for progress. Infor has sponsored the Crusaders, the winningest team in Super Rugby history, since 2015. To learn more about Infor, please visit www.infor.com.