ECCCSA18 raises over £6k for JDRF as the industry continues to celebrate

Brought to you by The European Contact Centre and Customer Service Awards

The European Contact Centre and Customer Service Awards 2018 (#ecccsa18) raised £6,148 for JDRF at its awards evening in London. The money raised will go towards supporting the work JDRF is doing to find a cure for everyone with type 1 diabetes in the UK.

“We are delighted to be the beneficiaries of this large contribution from such a generous industry,” said Fiona Finnegan, who represented JDRF at the awards. “I’d like to thank everyone that donated what they could. Type 1 diabetes is an autoimmune disease that strikes both children and adults suddenly. It has nothing to do with diet or lifestyle. There is nothing you can do to prevent it. And, at present, there is no cure. This donation from the ECCCSAs will help us work towards our vision of a world without type 1 diabetes.”

The collection was made during the awards evening the ECCCSA winners were announced at Evolution in London’s Battersea Park. Businesses from all over Europe have celebrated their win including Teleperformance who picked up five awards across four of its sites in Europe.

Yannis Tourcomanis, Teleperformance’s Central Europe, Middle East and Africa President said: “These five ECCCSAs are testament to the strength of our strategy in the region and focus on delivering the best possible experience for our clients, our employees, our shareholders and all communities in which we operate.”

Jon Brigdale, Customer Experience Coach at Volkswagen Group Roadside Assistance, was there on the night and said, “Winning the award has caused a lot of attention on our internal social media as well as with our external customers. To say you work for an ECCCSA winner and the ‘Best Small Contact Centre in Europe’ is some accolade.

“The evening and the awards were an excellent way to reward and recognise our teams for the fantastic work they do day in and day out. The judging process was a team effort, and just the night itself was a great way to say well done to our people. To win and to win Gold was a testament to the hard work and dedication our team put in to our customers every day.

“We had no other choice in the office but to celebrate with cake!”

Ventrica has also been celebrating their Silver award in the Best Outsourced Partnership – Large category. Founder and CEO of Ventrica, Dino Forte said, “I am so proud of all the New Look team and their 100% dedication which has led to this award. The ECCCSAs is a fantastic event that rewards the tireless efforts of the contact centre and customer service industry as a whole.”

Utilitywise, winners of the Silver award for Best Health and Wellbeing Programme, commented: “Our mental health first aiders do so much amazing work for our colleagues – this award is testament to everything they do.”

From the Isle of Wight, Ascensos won Best Contact Centre Support Team and John Devlin, CEO, said: “This award recognises the determination of everyone at Ascensos to ensure our Isle of Wight contact centre continues to go from strength to strength.”

Vizolution and O2 were delighted to be awarded Bronze for Best Innovation in Customer Service with Vizolution CEO, Bill Safran, saying: “Our market-leading customer experience technology is truly transformative, for both business operations and customer experience, so to receive awards that recognise the hard work that we do, and the value we bring to our customers, is very satisfying.”

The full list of winners is available at: https://www.ecccsa.com/2018-winners/.