eGain clients excel in Newsweek’s Best Customer Service 2021 survey

24th Jun 2021
Brought to you by
egain logo
Share this content

Sunnyvale, CA (June 24, 2021): eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that its clients were the leaders in several industry sectors in Newsweek’s Best Customer Service 2021 Survey.

Conducted by the respected global research firm, Statista, the 2021 America's Best Customer Service rankings were identified from the results of an independent survey of more than 25,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers evaluated several brands: in total, 160,000 evaluations were collected. The awarded brands each received, on average, close to 100 evaluations from customers. The survey was conducted on retailers and service providers from 160 categories, providing results for customer experiences in traditional retail, online and service segments.

eGain clients were among the leaders in the ratings. Examples include:

  • #1 rank in brick-and-mortar retailers—home goods—toys
  • #1 rank in brick-and-mortar retailers—home goods—outdoor sporting goods
  • #1 rank in online retailers—clothing—apparel

“We win when our clients win,” said Ashu Roy, eGain CEO. “We are proud to enable customer service excellence for blue-chip companies with our digital-first customer engagement solution.”

More Information

Research methodology:

Complete list of ratings:

eGain Innovation in 30 Days™:

About eGain

eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge and analytics, our top-rated software optimises customer journeys with virtual assistance, messaging hub and desktop to serve customers, reduce cost and improve compliance. To learn more, visit