How to get data-driven personalisation right in retail
11th Apr 2023
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CallMiner is the global leader in conversation analytics to drive business performance improvement...
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Data is key if you want to thrive in the current climate, and there is an increasingly strong connection between data and effective customer personalisation. It’s time retailers focus on collecting a breadth of customer journey touchpoints, analysing that data, and then using insights to develop and drive more personalised messaging through their channels.
The way you collect and utilise customer data can be the difference between understanding your customer’s needs, expectations and behaviours to inform experiences, and simply falling behind.
This whitepaper will explore compelling examples of data-driven personalisation in retail, who is doing it well, and what it takes to deliver a great experience at every customer touchpoint.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to...