Implications of the Rising Cost of Living on Customer Contact

A recent Call Centre Management Association (CCMA) research initiative, supported by CallMiner, explores to what extent consumers have been affected by rising costs and consumer perceptions on how well providers are supporting those who need it. The findings also highlight a proactivity gap – with more consumers welcoming more contact from their providers regarding help with spending.  

Learn more about the recent findings by downloading the new report, "Implications of the Rising Cost of Living on Customer Contact".