Implications of the Rising Cost of Living on Customer Contact
18th Jul 2023
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A recent Call Centre Management Association (CCMA) research initiative, supported by CallMiner, explores to what extent consumers have been affected by rising costs and consumer perceptions on how well providers are supporting those who need it. The findings also highlight a proactivity gap – with more consumers welcoming more contact from their providers regarding help with spending.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to...